Channel Community Manager, T&C Channel Partner Team

DESCRIPTION

Job summary
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help close the global cloud skills gap, creating a world of builders and new possibilities for the AWS cloud? The AWS Training & Certification (T&C) team is looking for an experienced candidate to be the Community Manager for our T&C Channel Partner Program to support Channel Partner community growth.
As a representative in the T&C GTM Strategy & Programs team, reporting to the Channel Partner Lead, the Channel Partner Community Manager will be responsible for helping to support strategic projects across the global AWS Training Partner program, that supports our Training & Certification channel partners. This role requires a unique combination of skills including community building, channel go-to-market strategy, communications, data analytics as well as channel program design and management. The Community Leader will act as a critical connection point for the AWS Training Partner customer flywheel with a responsibility to advocate for continued improvements, work cross-functionally to drive change, and influence adoption of the innovative approaches being released.
The ideal candidate has both a strategic business background, as well as a deep understanding of communities, sales, and marketing functions. You should have a demonstrated ability to think strategically about business challenges, and are able to build and convey compelling plans and frameworks. You have a natural ability to balance multiple projects and work within a high-growth and constantly evolving environment. You have a passion for solving complex business challenges and thrive on constantly improving the customer experience.
Open to candidates located in AWS office locations including: Arlington, Atlanta, Austin, Ballston, Boston, Chicago, Cupertino, Dallas, Denver, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, New York City, Pittsburgh, Portland, San Diego, Seattle, San Francisco, Washington D.C., Tempe, Sunnyvale, Santa Monica

Key job responsibilities
• Work with channel leadership and cross-functional teams on the design, development, and ongoing enhancements for the AWS Training Partner program.
• Define and execute a community engagement strategy that supports customer success
• Drive global adoption of programs through communications, evangelism, and evaluation of metrics.
• Own, manager, and deliver identified projects from a global perspective.
• Deliver processes and tools to help drive awareness, adoption, intent, and success of the channel program.
• Engage AWS Training Partners; understand patterns in their experiences and proactively collaborate and capture requirements globally to iterate on current programs.
• Maintain account management information in CRM systems, data warehousing and other analytic tools to enable detailed metrics, and leverage these in the day-to-day management of training partners.
• Provide ongoing program governance through process enhancements, and consistent evaluation and lead annual compliance review.

About the team
As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• 7+ years of experience in operations & enablement roles within the operations, technology, or training industries
• Bachelor’s degree
• 7+ years understanding and implementation of partner marketing strategies and programs

PREFERRED QUALIFICATIONS

• Demonstrated experience working and communicating with multiple stakeholders and cross-functional teams, including operations, sales, business development, product management, product marketing, program management, legal, as well as partner communities
• Excellent verbal and written communications skills
• Extensive experience in a communication strategy role, with a passion for finding and implementing operational improvements
• Experience working within the enterprise software and/or education industry is highly desired
• MBA from a top-university, or equivalent experience
• Skilled negotiator with proven experience finding creative ways to do more with less, and a track record of staying on budget.

The pay range for this position in Colorado is $147,900 – $200,099/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site

Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.