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Support Engineer

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Who Are We
Amazon Global Mile Technology team is chartered with building solutions for international movement of shipments which can originate from any place on earth, cross the international border and be delivered in a different part of planet.
We are building world class technology cutting across deep algorithmic problems, brand new tools that cater to multi-party business scenarios and challenging data models that are evolving very quickly. Our systems touch every single package that travels internationally which mandates building of highly available and scalable distributed systems.
Besides technology, there are ample opportunities in the team to build domain expertise of international transportation and supply chain realms and get first-hand experience of the Amazon operations by interacting directly with our global internal and external partners, and of course the esteemed senior engineering talent pool.

We are looking for a Support Engineer who requires to solve critical problems for a new product and its large suite of software applications and services. Your solutions will affect our customers directly! High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups.

Key job responsibilities
What you will do here?
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

You should be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You have ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

About the team
What you will get from us?
We are a team that cares about your work-life balance, while challenging you to solve problems at Amazon scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth.

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age.

BASIC QUALIFICATIONS

• BS in Computer Science, Engineering or a related technical field
• 2+ years overall technical support experience
• Ability to clearly and concisely communicate with both technical and non-technical customers in fluent English
• Experience in Shell Script or Python or Others
• Knowledge of the UNIX/Linux operating system
• Knowledge of Java based technologies

PREFERRED QUALIFICATIONS

• 4+ years overall technical support experience
• Experience with Front-end and Mobile
• Ability to write intermediate level database queries. SQL skills.
• Understanding of web services, workflow modeling, web application development, and industry-standard commerce systems.

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Support Engineer

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Contact us

Amazon

Our mission: To be Earth's most customer-centric company.

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