Our mission: To be Earth's most customer-centric company.
eero’s “Office of the CTO” is looking for a highly curious solutions architect to join our team and represent all aspects of the eero solution and integration process to large B2B customers.
eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re working on the building blocks of the smart home by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. A home that anticipates our needs, takes care of us and our families, keeps us safe and healthy, and saves money and energy.
As a Solutions Architect, you will be a trusted advisor of eero’s partners solving their technical and business needs by identifying the right solution. You will focus on “breadth” over “depth,” knowing enough about every part of the eero product including hardware architecture, security practices, networking, WiFi, mobile app experience, fleet management tools, API products, and much more. In this role, you will communicate and advocate for customer requests clearly and concisely to the Product Management and the Engineering teams. You will partner with cross functional team members to collaborate on the product requirements to further enhance the value we provide to our customers. You will create and give presentations to prospective and current partners explaining our products (often in depth). You will work closely with eero’s sales team to provide technical assistance for Proof of Concepts. Additionally, you’ll run tests on eero and competitor products to clearly demonstrate eero’s advantages and differentiation and explain to partners the best tests to use when evaluating potential products.
Key job responsibilities
Explain eero’s value proposition to new service provider partners
Educate partners and their customer management teams on all of our technical features
Present eero Insight functionality to prospective and existing ISP partners and talk through integration options
Provide technical assistance during Proof of Concepts
Write occasional white papers highlighting eeros best features and technologies
Work together with partners and internal teams evaluating requests for custom software and hardware from customers
Document requirements and use cases to build up justification for new software or hardware development
Provide competitive analysis for eero’s competitors. Test eero against competitors and put together a test plan showing eero’s value
Explain in documents, presentations, and meetings the key features of our hardware and explain the tradeoffs we’ve made
Develop strong peer to peer technical relationships with our partners through which you can provide thought leadership
Investigate and document the real world overlap and differentiation between eero and related products
Balance and prioritize incoming requests from partners and internal teams
6+ years of relevant engineering experience
Excellent written and spoken English
Multilingual with Excellent proficiency across German, Italian or Spanish
In depth knowledge of wifi and networking concepts
Extensive experience in sales engineering or solution architecture experience
Bachelor’s degree in computer science or related field (or equivalent experience)
Experience explaining complex products including hardware and software components
Comfortable presenting technical concepts to non-technical customers
Equally comfortable translating non-technical customer requests into precise internal requirements
Familiarity with BLE, REST APIs, and high level software development
Understanding of hardware, embedded software, cloud software, and security best practices
Demonstrated ability to handle multiple, competing priorities in a fast-paced environment
Organized and detailed oriented
Analytical able to self-serve from existing data sources and collect new data from any source as required
Bonus point for experience working in telecommunications, with a deep understanding of last mile communications technologies, consumer, business and enterprise broadband architecture.
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