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Business Analyst, AWS T&C , AWS T&C Workforce Enablement & Culture


Our mission: To be Earth's most customer-centric company.


Job summary
The AWS Training and Certification organization educates customers, partners, and AWS Employees globally on AWS products, solutions, and best practices. We are seeking a talented and experienced Business Analyst to report on trends and metrics to influence business strategies for the AWS Training and Certification organization.

At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. As part of the AWS Training and Certification (T&C) Workforce Enablement team you will analyze data and reports to provide insights on program trends and performance to support business decisions. We are looking for someone who is comfortable getting into data and understanding patterns and performance to summarize and present to executive leaders. The right candidate will be passionate about working with large datasets and should be someone who loves to bring data together to answer complex business questions that deepen our understanding of our business drivers. As a Business Analyst within AWS, you will have the exciting opportunity to help analyze and deliver data driven insights that will support the growth of AWS employees and enhance their careers, building their skills in the Cloud market.

The ideal candidate will have a background in analyzing and deriving insights from data by using SQL, analytics, and business intelligence tools (e.g. Tableau). A successful candidate should have the technical proficiency to leverage software tools and reports and the business proficiency to summarize their findings and report to the AWS Training and Certification leadership team. Strong writing and communication skills are a must to be successful in the role.

This role can be performed near any US AWS office in the following cities: Arlington, Atlanta, Austin, Ballston, Boston, Chicago, Cupertino, Dallas, Denver, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, New York City, Pittsburgh, Portland, San Diego, San Francisco, Seattle, Washington D.C., Tempe, Sunnyvale, or Santa Monica.

Key job responsibilities
Serve as a key member of the AWS Training & Certification Workforce Enablement team by turning data into actionable insights and providing support for strategic initiatives.

Conduct analysis of existing metrics and create new metrics that will be shared with the Global Operations Team, Business Operations Team, Data Analytics and executive stakeholders.

Leverage internal tools including Tableau, Quicksight and AWS Redshift to deliver data driven recommendations, reports, findings, and presentations to internal stakeholders.

Influence the decisions of senior business leaders through effective verbal and written communication and logical reasoning.

Manage numerous requests concurrently and strategically, prioritizing when necessary.

Support cross-functional teams and projects by providing data driven insights.

Drive and support projects that help build AWS into the most customer centric technology platform.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About the team
As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.


Bachelor’s degree in Finance, Business, Technology, or a similar discipline with analytical bias

5+ years of relevant work experience as a business analyst, financial analyst, or similar position requiring analysis

2+ years of experience with Tableau Desktop, Tableau Server, SQL and/or Qwicksight

Advanced proficiency with Microsoft Office (Word, Excel, and PowerPoint)

Experience with business intelligence and data visualization and reporting tools (e.g. Tableau, Quicksight)


2+ years of experience using data driven analytics to support business decisions

Master’s degree in Finance, Business, Technology, or a similar discipline with analytical bias

Experience developing custom SQL to pull data to derive insights to be used to influence business decisions

Experience building custom reports and analytics to support the direction of the business

Experience providing recommendations based on results of analysis performed

Experience creating presentations and white papers

Ability to distill problem definitions, models, and constraints from informal business requirements

Excellent verbal and written communications skills

Advanced analytical and problem solving skills

Ability to present ideas to a group of senior level managers.

Ability to perform root cause analysis to uncover issues using data and reports

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Business Analyst, AWS T&C , AWS T&C Workforce Enablement & Culture

To apply for the job click here

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Our mission: To be Earth's most customer-centric company.

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