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Business Operations Manager, TAM Field Operations (Location Flexible)

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Enterprise Support is hiring!

The AWS Enterprise Support Field Operations team for Strategic Industries and AMER Public Sector is looking for a Business Operations Manager with a focus on Strategic Analytics who is a smart, passionate, and creative thought leader willing to dive into the details and get their hands dirty.

We are looking for a senior leader who will conduct strategic analytics, partner on strategic planning, and leverage their depth of operations experience to drive the efficiency, effectiveness, and business performance of field teams all while enabling the business to maintain a best in class customer and employee experience. This role with hold a variety of responsibilities ranging from day-to-day business operations to creating dashboard visualizations to strategic analytics to understand the business’ most critical opportunities or long-term planning questions to leading planning activities for a segment of the business.

The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.

Key job responsibilities
• Conduct strategic analytics to enable the business to understand and dimensionalize the most critical challenges, opportunities, or long-term planning questions
• Own P&L in partnership with Line of Business leadership: accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives
• Define and lead area’s rhythm of business
• Act as Single Point of Contact for the Line of Business
• Drive operational optimization and efficiency while maintaining the ideal customer and employee experience
• Drive business performance by tracking performance and attainment of objectives and goals. Define and lead business performance inspection mechanisms. Own escalations and raise operational concerns.
• Create reporting, dashboard visualizations, and analysis to drive the focus areas listed above.
• Define and continuously drive education of strategic and operational metrics and showcase how operational decisions can impact customer experience.
• Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of field teams
• Drive strategic planning for one or multiple areas supported the Field Operations team
• Own communication with business stakeholders, finance, and recruiting regarding planning and execution within scope

[LOCATION FLEXIBLE IN THE UNITED STATES]

BASIC QUALIFICATIONS

• 10+ years of experience in working in Business or Sales Operations in an enterprise environment
• 10+ years of experience in project management and leading large cross-functional teams in operations and process improvement areas
• 10+ years working with technical field organizations (as in Sales, Support, Professional Services, or similar in a Technical Organization)
• 5+ years of report automation and analysis skills using advanced Excel, SQL, Python, or reporting platforms (ie. Tableau or Quicksights)
• SQL query skills required
• 5-7 years of P&L management
• BS/BA degree

PREFERRED QUALIFICATIONS

• MBA preferred
• Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or process
• Proven track record of taking ownership and driving results
• Experience managing people, including geographically dispersed teams
• Experience building forecasting models
• Scripting skill
• Extremely strong problem structuring and solving skills and ability to deal with ambiguity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The pay range for this position in Colorado is $ 133,875 -181,125 yr.; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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Business Operations Manager, TAM Field Operations (Location Flexible)

To apply for the job click here

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Amazon

Our mission: To be Earth's most customer-centric company.

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