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Sr. Instructional Designer

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Are you an extraordinary designer who can translate complex business concepts into clear, concise and appealing content? Amazon IN Payment’s training team is looking for an exceptional instructional designer with superb critical thinking skills, excellent judgment, up-to-date designing skills and knowledge of authoring tools. The Sr. ID responsibilities include: Performing needs and task analyses, scope projects, and evaluate existing documentation to identify the most appropriate training approach and content to meet the learning needs of Amazon Customer Service Associates located at multiple global locations. You will design, develop, and evaluate training for multiple modalities and a global audience. You will prioritize effectively to manage multiple concurrent projects and initiatives through the full instructional design process, while collaborating effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting enhancements to existing products and services. Impeccable language skills is must. If you are an adult learning expert, if you enjoy learning new things yourself, and if you are a creative and analytical problem solver, this job would be a good fit for you.

Key job responsibilities
Identify training needs mapped to business outcomes, targeted audiences and timelines by partnering with business leaders, subject matter experts (SMEs), program managers and other key stakeholders
Design and develop creative, learner-centered, performance-based training materials in multiple modalities including job aids, self-service written resources, interactive eLearning, video, job aids, Instructor Led Training (ILT) and more
Design and develop knowledge checks and skill assessments to measure learning outcomes
Utilize ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop and publish engaging course content and learning activities for ILT, online and virtual modalities with continuous evaluation/improvement cycles for the course content
Adapt instructional materials created for one format to another format (ie. in-person to eLearning or virtual settings)
Experience explaining complex topics to a novice audience
Upload, test and maintain content within a Learning Management System (LMS)
Conduct stakeholder and SME interviews to determine, recommend and document instructional standards, learner engagement strategies and evaluation plans
Design and develop course content including, but not limited to, measurable learning objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries and knowledge assessments
Design and develop new hire and tenured testing assessments
Contribute to continuous improvement of instructional design and training processes

BASIC QUALIFICATIONS

• Demonstrated experience designing and developing training materials in all modalities, including ILT, e-learning, video
• A work sample demonstrating your experience and skill using course authoring tools and ID theory will be will be required as part of the hiring process
• Experience collaborating with stakeholders, SMEs, front-line managers and front-line employees
• Experience explaining complex topics to a novice audience
• Demonstrated working knowledge of E-Learning development tools such as Articulate 360 (Studio/ Storyline/ Rise), Adobe Captivate, Camtasia, Vyond, Adobe Photoshop/Illustrator/Animate/Audition,
• Experience with coordination and organization for global initiatives
• Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes
• Demonstrated adult learning implementation and driving performance through impactful training
• Ability to assess training effectiveness and ROI to stakeholders and leaders
• Program or project management skills
• Business English skills, both verbal and written

PREFERRED QUALIFICATIONS

• Experience in instructional design within related field (big data, speech and language data, etc.) is a plus
• Bachelors or Master’s Degree in Instructional Design, Education Technology, or similar field
• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate

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Sr. Instructional Designer

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Amazon

Our mission: To be Earth's most customer-centric company.

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