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Sr. Instructional Designer, Sales Incentive Compensation

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
The Sr. Instructional Designer will create and project manage Sales Incentive Compensation content resources for teams within the SIC Organization to ensure an end to end training program for the AWS sales organization. The ideal candidate will be creative, organized and tech savvy with experience in developing and managing a consistent program from content to delivery. Will need be responsible to build relationships with the WWRO Sales Enablement, Training, & Communications (ETC) team to understand the requirements necessary for the SIC training programs to be included in the AWS Sales training portfolio and platform.

The SIC Sr. Instructional Designer will bring rigor to content lifecycle management, from how we capture SIC plans, processes and tools to how we deliver the content to our audiences. They will be responsible for developing high-quality content in multiple formats as needed by the WWRO ETC team. The role requires deep collaboration with SMEs including senior level leaders across multiple disciplines/functional roles. This individual will help to drive a self-service approach, addressing knowledge gaps to reduce customer inquiries. In addition, the individual will work with sales operations organizations to identify what SIC content is currently published, on which sites, and then determine, where the content should be located and who the owner isgoal is to have all SIC information located in one place with links on other sites. Training content will need to be developed for reps, managers and sales operations, which will require variations on the content.

The ideal candidate will be comfortable working on multiple projects in a fast-paced, high-energy environment. They must be willing to roll up their sleeves and do what it takes to get the job done while insisting on the highest standards and measuring the impact of the learning experiences they build.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities
Specific responsibilities will include:
• Build, design and manage a library of written and multimedia content.
• Develop scalable modules to maximize content re-use and ensure training programs are consistent and ready for a potentially global audience.
• Develop scripts for production of videos for training or other purposes.
• Consult as a writing expert on documents and training material.
• Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization.
• Facilitate scoping meetings with subject-matter-experts and technical project leads.
• Continually evaluate solutions for quality, business impact, and scalability.
• Develop assessments that measure learner outcomes.
• Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator and creative problem solver. Implement continuous improvements to the SIC and sales organization and the program management process.

A day in the life
The ideal candidate will be comfortable working on multiple projects in a fast-paced, high-energy environment. They must be willing to roll up their sleeves and do what it takes to get the job done while insisting on the highest standards and measuring the impact of the learning experiences they build.

BASIC QUALIFICATIONS

• Bachelor’s degree in a relevant field or equivalent work experience.
• At least 5 years of sales compensation, sales operations, or project management experience to include significant knowledge and experience with sales incentive plan best practices and innovative critical thinking.
• Experience in building training content and utilizing Learning Management Systems (LMS)
• Experience in designing and developing training materials and content (i.e. online/e-learning modules, tutorials, website, content, Wisdom, Wiki).

PREFERRED QUALIFICATIONS

• Approximately 3 years of experience designing training material for sales compensation, global sales teams, or sales operations.
• Significant knowledge and experience with sales operations and sales incentive plan best practices.
• Project management experience.
• Experience with content creation tools, building training content (i.e. online/e-learning modules, tutorials, website, content), and utilizing Learning Management Systems (LMS).
• Experience developing content and learning materials for complex concepts and technical topics.
• Ability to prioritize, manage and complete multiple projects with tight deadlines, multiple stakeholders, and minimal oversight.
• Works well in a demanding dynamic environment to prioritize activities and meet overall objectives.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Sr. Instructional Designer, Sales Incentive Compensation

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Amazon

Our mission: To be Earth's most customer-centric company.

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