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Ad Quality SME

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since 1995 we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon is the earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you have what it takes then this is your chance to work hard, have fun, and make history.

Our operations team is looking for candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate good analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem-solving skills.

Key Responsibilities:
• High on Stakeholder management.
• Quick in analyzing large set of data and interpreting insights
• Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
• Monitor real time service levels and schedule adherence
• Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
• Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
• Work closely with the engineering teams to ensure that tools and systems are continuously enhance
• Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency

BASIC QUALIFICATIONS

  • 4+ yr experience in Quality /Six Sigma/Lean/Kaizen/Or any relevant quality management skill
  • SQL Querying skills, hand-on MS excel for data analysis
  • Significant email and online seller/customer service experience preferred
  • Demonstrated ability to build, develop, direct and manage a group
  • Ability to handle complex and ambiguous scenarios
  • Ability to organize, prioritize and schedule work assignments
  • Ability to effectively and efficiently complete difficult goals or assignments
  • Willingness to work with sensitive issues, including but not limited to: – Adult content – Religious and philosophically sensitive issues – Alcohol, tobacco, weapons and other potentially offensive products
  • Confident in using Microsoft Package (especially Excel)
  • Confident to work with large volumes of data •
  • Expertise in basic quality tools
  • Perform root cause analysis on defects and craft preventive solutions
  • Should be flexible to work in night shifts and rotational weeks off

PREFERRED QUALIFICATIONS

  • Green/Black Six Sigma certification
  • Experience in Ecommerce industry
  • Google Ad word certification
  • Preference for candidates with some understanding on either of Policies & implications/Ads or content Moderation/Data science and has knowledge on Python.
  • Experience in ad relevance & ad quality

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Ad Quality SME

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Amazon

Our mission: To be Earth's most customer-centric company.

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