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Account Manager


Our mission: To be Earth's most customer-centric company.


Job summary
Job summary

Amazon is looking for a smart and ambitious Account Manager to join its China team, focusing on expanding CN Sellers’ business to new marketplaces. The objective of this role is to give facilitation to CN sellers to help them quickly onboard new marketplaces, by offering them necessary business guidance and removing potential barriers for them. You will also be responsible to ensure our Sellers to adopt our internal tools, related to logistics, traffic driving, business report analysis etc., to better grow their business with us, and provide the best possible experiences to our end customers.
You are anticipated to participate in/or lead initiatives/projects with cross function teams to improve both internal teams’ efficiencies and external Customer and Seller experiences, such as Seller quality, Seller onboarding and delivery experiences etc. And you are also expected to handle key strategic accounts and famous brands which tend to have much more business complexities than normal Sellers.

The successful account manager will:

Drive program adoption with strategic seller cohort across tools and services

Assist sellers with complex issues

Meet or exceed targets for strategic seller account management

Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.

Analyze industry and Amazon internal data to understand competitive landscape across multiple categories and identify customer trends

Identify and manages projects to improve customer and seller experience, working closely with internal and external teams

Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business.

Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments

Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession


• Bachelor degree or above
• Demonstrated track record of success in client communication or product/service sales roles (Over 3 years)
• Experience on independently analyzing & solving problems
• Strong written and verbal communication skills.
• Ability to work with strategic sellers and famous brands
• Ability to prioritize work in a complex, fast-paced environment and work with cross functional teams
• Ability to initiate, lead and manage projects outside of primary responsibility
• Intermediate to advanced computer skills (Power Point, Excel, Word, Outlook, Access)


• Strong willingness to learn new things preferred.
• Strong ability to work independently and think critically.
• Experience with e-commerce or retail would be an advantage.
• Experience influencing and organizing others, whether in a direct management capacity or through experience managing projects.
• Strong ability of data mining and analysis
• Have emerging market related working experience

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Account Manager

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Our mission: To be Earth's most customer-centric company.

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