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Account Manager

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Job summary

Amazon is looking for a smart and ambitious Account Manager to join its China team, focusing on expanding CN Sellers’ business to new marketplaces. The objective of this role is to give facilitation to CN sellers to help them quickly onboard new marketplaces, by offering them necessary business guidance and removing potential barriers for them. You will also be responsible to ensure our Sellers to adopt our internal tools, related to logistics, traffic driving, business report analysis etc., to better grow their business with us, and provide the best possible experiences to our end customers.
You are anticipated to participate in/or lead initiatives/projects with cross function teams to improve both internal teams’ efficiencies and external Customer and Seller experiences, such as Seller quality, Seller onboarding and delivery experiences etc. And you are also expected to handle key strategic accounts and famous brands which tend to have much more business complexities than normal Sellers.

The successful account manager will:

Drive program adoption with strategic seller cohort across tools and services

Assist sellers with complex issues

Meet or exceed targets for strategic seller account management

Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.

Analyze industry and Amazon internal data to understand competitive landscape across multiple categories and identify customer trends

Identify and manages projects to improve customer and seller experience, working closely with internal and external teams

Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business.

Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments

Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession

BASIC QUALIFICATIONS

• Bachelor degree or above
本科及以上学历
• Demonstrated track record of success in client communication or product/service sales roles (Over 3 years)
有客户管理,产品营销或管理顾问领域相关工作经验(三年以上)
• Experience on independently analyzing & solving problems
较强的独立分析问题,解决问题的能力
• Strong written and verbal communication skills.
较强的英文读写能力
• Ability to work with strategic sellers and famous brands
有运作战略客户和著名品牌的能力
• Ability to prioritize work in a complex, fast-paced environment and work with cross functional teams
拥有在复杂、快速发展的环境内按照工作轻重缓急来安排工作的能力并拥有跨团队工作能力
• Ability to initiate, lead and manage projects outside of primary responsibility
有发起,领导并推动主要职责之外的项目能力
• Intermediate to advanced computer skills (Power Point, Excel, Word, Outlook, Access)
熟练使用Office办公软件

PREFERRED QUALIFICATIONS

• Strong willingness to learn new things preferred.
乐于学习新事物者优先。
• Strong ability to work independently and think critically.
能独立胜任工作,有批判思维精神者优先。
• Experience with e-commerce or retail would be an advantage.
具有电子商务或零售经验者优先。
• Experience influencing and organizing others, whether in a direct management capacity or through experience managing projects.
具有项目管理经验优先。
• Strong ability of data mining and analysis
数据挖掘和分析能力强者优先。
• Have emerging market related working experience
有与新兴市场相关的工作经验优先。

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Account Manager

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Amazon

Our mission: To be Earth's most customer-centric company.

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