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Sr Associate – Exits

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Overview: AMAZON
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Amazon Development Centers India:
Amazon Development Center India (ADCI) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, ADCI builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

Position Description:
Join Amazon’s HR team and help make a difference for all Amazonians!We are recruiting for an Employee Services Associate based out of Bangalore, India. This position specializes in the end of the employee life cycle: separation/off-boarding processes. You will partner with cross-functional teams like Legal, HR community, Benefits, Recruiting, Payroll and Compliance in Seattle, US to provide world-class customer service. You will get the opportunity to collaborate with the broader HR organization to deliver a smooth transition out of Amazon by facilitating the separation of employment. These T transactions require additional due diligence, an eye on meeting all compliance requirements and business needs. You will act as the Subject Matter Expert for the team and partners to provide guidance, training and resolution related to the process. You will be responsible for creating and maintaining the standard operating procedures (SOPs) and communicating to the team. Prior experience in working with multiple national companies preferred. You will strive for regularly identify and bring forward continuous process improvements with ideas based on LEAN and KAIZEN. Analyze and report any skewing to the Service Level Commitments.

  • 2-3 years of overall experience with minimum 2 years of relevant experience
  • MS Office experience required – Proven experience working with Windows, Word, Excel, and PowerPoint
  • Flexibility to work in night shift (mandatorily)
  • HR software experience
  • Master’s degree required from an accredited university is a plus or 3+ years of Amazon specific experience
  • Ability to document and process transaction accurately and timely.
  • Exceptional communication and organizational skills
  • Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
  • Able to dive deep into any process and suggest solutions that are efficient and scalable.
  • Ability to audit and monitor daily workflow in order to gain efficiencies
  • Ability to prioritize workflow daily and ensure service levels are achieved at all times
  • Develop and deliver customer/ team related trainings for exits
  • Comfortable and able to provide feedback regarding the role and work volume
  • Aptitude for working independently with excellent problem solving skills
  • Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards

BASIC QUALIFICATIONS

  • Bachelor’s degree from regular college. MBA Preferred but not mandatory.
  • 2-3 years of overall experience with minimum 2 years of relevant experience
  • Flexibility to work in night shift (mandatorily)
  • MS Office experience required – Proven experience working with Windows, Word, Excel, and PowerPoint

PREFERRED QUALIFICATIONS

Excellent communication skills, ability to deal with larger NA ERC team and Site HR at all levels • Strong attention to detail and good interpersonal skills • Strong decision making and problem solving skills • Ability to multi-task in fast-paced dynamic environment • Agility to change in a fast growing environment • Proficient with MS Excel, Word and Visio • Application of Phone and email etiquettes in customer interactions -Knows when to escalate -Ability to be receptive to the peer/general feedback Should be open for graveyard shifts

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Sr Associate – Exits

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Amazon

Our mission: To be Earth's most customer-centric company.

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