Our mission: To be Earth's most customer-centric company.
About Operations Technology
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our sites deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24×7 IT support to Amazon’s World Wide Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
Key job responsibilities
As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.
Performance Management/Team Health
You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling.
Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.
This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. We truly are looking for the highest quality candidates, so you should expect a rigorous interview process. Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. But, if you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos’s most recent letter to shareholders sums it all up pretty well. Find it at https://www.sec.gov/Archives/edgar/data/1018724/000119312516530910/d168744dex991.htm
Bachelor’s degree or 4+ years relevant professional, industry or military experience.
5+ years of experience developing a team of technical professionals across multiple locations.
Experience working with stakeholders to communicate issues while balancing business expectations.
Leadership experience in a 24×7 operation supporting physical IT infrastructure (compute, network, storage).
Experience working with network architecture and client server technology.
Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline.
Strong analytical problem-solving skills.
Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
Experienced in making data-driven decisions.
Established time management skills with the ability to direct multiple projects simultaneously.
Experience in procurement, budgeting, forecasting, and asset management.
Proven skills in leadership development and team building.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
2+ years of experience with Service Desk, remote support, and KPI tracking.