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Sales Operations Lead, Americas Startups

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

We are seeking a Sales Operations Lead to partner with the Head of Americas Sales Operations for the Startup segment, to land and execute against our strategic priorities. This role will drive predictability in reporting and analyzing business trends as well as participating in strategic planning for the business. The ideal candidate has broad technical skills, strong financial acumen and a deep analytic background to assist the Sales teams in creating efficiency, assessing performance and reporting & delivering results.

This position will be responsible for managing the rhythm of the business activities such as Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics. The position will assist the Sales Managers in evaluating and forecasting attainment against quotas, utilizing various CRM tools to derive well-vetted analysis, and other ad-hoc requests and analysis as needed. This position will also be responsible for reviewing commission plans, managing the territory definitions and account movements, and performance reporting.

This individual will need to collaborate effectively with internal end-users and cross-functional data teams to solve problems, implement new reporting solutions, and deliver successfully against high standards. A successful individual is a person that has a proven work ethic that drives the desired results. This is a hands-on position – the ideal candidate must be willing to “roll up the sleeves”.

This position will work with the several stakeholders supporting the extended AWS Startup Sales organization, such as Business Development, Marketing, Marketplace, and the Partner team. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

  • Help define the go-to-market strategy
  • Define the key sales support systems/processes required to meet the rapid growth of the business and develop mechanisms that enable scale.
  • Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
  • Manage the monthly cadence of business reporting.
  • Develop relationships and processes with Sales, Partner, Finance, HR, and other stakeholders to identify and address reporting issues.
  • Assist Sales Managers in all aspects of evaluating their teams’ performance.
  • Prepare ad hoc analysis & participate on projects as needed.

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

  • At least 7+ years of leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
  • Experience in multiple organizational functions such as compensation, forecasting, organizational development, etc.
  • Demonstrated ability to define, refine and implement sales processes, procedures and policies
  • Financial, analytical and communication skills.
  • Experience of Microsoft Office Suite required (extensive knowledge of Excel required)
  • Cross group collaboration skills.
  • Bachelor’s degree is required

PREFERRED QUALIFICATIONS

  • Experience working within a high-growth, technology startup would be highly beneficial
  • MBA or other relevant advanced degree
  • Strong written and verbal communication skills, with a track record of presenting to senior management
  • Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
  • Highly organized, have multi-tasking skills, and efficient in ambiguous
  • Experience in multiple organizational functions such as compensation, forecasting, organizational development, etc.
  • Demonstrated ability to define, refine and implement sales processes, procedures and policies
  • Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
  • Strong financial, analytical and communication skills.
  • Deep experience of Microsoft Office Suite required (extensive knowledge of Excel required)
  • Excellent cross group collaboration skills.

Preferred location is San Francisco; final location is flexible with access to a major airport for travel purposes.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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Sales Operations Lead, Americas Startups

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Amazon

Our mission: To be Earth's most customer-centric company.

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