Security Success Manager

DESCRIPTION

Job summary
Amazon Web Services (AWS) is one of Amazon’s fastest growing businesses. We are passionate about thinking big, innovating on behalf of our customers, and tackling problems at scale. Cloud computing is disrupting industries everywhere, and we are eagerly seeking talented, entrepreneurial-minded individuals to join us as we continue build on the AWS platform. Would you like to own driving the revenue and adoption for native AWS Security Services across the Data Protection, Threat Detection & Monitoring and Edge Protection services? Would you like to be part of a team focused on increasing adoption of the Amazon Web Services (AWS) cloud by engaging with companies building software applications and services? Do you have the business savvy and the technical background necessary to help further establish Amazon as the leader in the cloud computing space?

Key job responsibilities
As a member of the Security Success Team supporting the Worldwide Specialist Organization, you will be part of a growing team of advanced security specialists that provide operational and strategic support. Your responsibilities will focus on working with internal business development teams and providing customers a white glove experience including: account security architecture, security billing and account guidance, security cost optimization, security contracts and enterprise agreements, security customized reports for internal and external requests, delivering security training sessions, and security documentation creation and maintenance. You must be a self-starter who is comfortable working directly with both customers and cross-functional internal teams.

Role & Responsibilities:

• Solve a variety of customer requests from security billing to security account structure and cost optimization
• Manage numerous ad hoc requests concurrently
• Prioritize and resolve customer and internal escalations
• Gather insights from the business and present solutions to leadership to advocate internally for our customers
• Become a security subject matter expert with respect to account architecture and on-boarding, billing and account event management, cost optimization, contracts and enterprise agreements, and customized reporting
• Work with a broad set of key stakeholders from billing, accounts receivables, business development, customer service, legal, and customers
• Drive adoption of AWS Security Services throughout the Worldwide customer segment
• Work directly with account managers and customers
• Develop and conduct security training and documentation that the organization and customers can leverage at scale
• Simplify complex security issues, provide customized reporting and effectively communicate in depth analysis to AWS customers
• Create Monthly Security Business Reports to share trends to the field

BASIC QUALIFICATIONS

• 7 to 10+ years of experience in a business development, program/product management, or other combined technical/business role.
• Enterprise Security experience and insights related to cloud security (Cloud & Hybrid).
• Solid negotiation skills, and business and financial acumen.
• Strong analytical skills, and demonstrated ability to turn detailed data analysis into useful strategic insight in order to drive customer adoption and make appropriate recommendations to the business.

PREFERRED QUALIFICATIONS

• Solid negotiation skills, and business and financial acumen.
• Strong analytical skills, and demonstrated ability to turn detailed data analysis into useful strategic insight in order to drive customer adoption and make appropriate recommendations to the business.
• Knowledge of relevant AWS services is a huge plus.
• MBA or equivalent is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.