Program Manager, Live Operations Program Management – Prime Video

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Job summary
Do you want to play a critical role in launching exciting live sports and global events on Prime Video? Do you want to help ensure new innovations in live streaming technologies delight customers around the world? The Prime Video Live Operations team is seeking a Program Manager who will be a leader on a high-performing team that is building out scalable launch mechanisms to support the exponential growth of the live business. A strong candidate responds to ambiguity with clarity; creates effective mechanisms that scale; and influences multiple teams to deliver a high-quality launch.

We work in a dynamic and exciting environment where innovating on behalf of our customers is at the heart of everything we do. We deliver thousands of events from premier properties including the NFL, EPL, UEFA CL, Ligue 1, NBA, WNBA, MLB, Roland Garros, US Open, ATP, WTA, New Zealand Cricket and more! If this sounds exciting to you, please read on.

Key job responsibilities
This Program Manager will identify, track, and drive to completion the workstreams needed across multiple teams to launch a live property (i.e. Thursday Night Football, English Premier League, MLB.TV, etc.) on Prime Video.

This person will dive deep into the details of each live property to ensure the event operations team has the information they need to monitor every event, handle any disruptions and mitigate any issues.

This individual contributor must be a leader who can influence teams to deliver a successful launch on time. This person should also be able to clearly articulate status to Executive Leadership in Amazon.

A day in the life
This Program Manager will be part of the Live Operations team that is responsible for the live infrastructure and operations for live events. The Program Manager will lead and drive the technical on-boarding for live properties, event readiness ahead of each launch and strategic initiatives key to scaling the live business. The Program Manager needs to be driven and passionate to launch a live event or a live channel. This person shouldn’t be afraid to define processes where none exist. The Program Manager needs to be able to work through multiple parallel work streams while influencing tech & product teams and clearly articulating status ahead of a successful launch.

About the team
The primary goal of Live Operations is to deliver a stellar streaming experience across all live events and live linear channels to Prime Video customers worldwide. Customers should expect to view all live content at the highest resolution their bandwidth allows, supported by a white-glove service to resolve any technical issues.

The Live Operations Program Management team supports this mission by ensuring every live property is on-boarded successfully to our systems while providing the event operations team with every detail they need to successfully monitor the event.

This Program Manager role is based in Seattle.

BASIC QUALIFICATIONS

• 3+ years experience in program or project management
• 3+ years experience working cross functionally with tech and non-tech teams
• Experience implementing repeatable processes and driving automation or standardization
• Experience using data and metrics to drive improvements
• Experience defining and executing against program requirements
• Experience and understanding of digital video streaming and/or digital video supply chain
• Experience with managing projects for live broadcasting

PREFERRED QUALIFICATIONS

• Thinks big and has convictions
• Exhibits excellent judgment
• Has the innate ability to inspire passion in others
• Has extremely high standards on behalf of our customers
• Expects and requires innovation of their team
• Thinks strategically, but stays on top of tactical execution
• Remains positive and generates action despite setbacks
• Results oriented

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.