Senior Product Manager – Technical

DESCRIPTION

Job summary
This position can be based out of Arlington, VA; New York, NY; or San Francisco Metro Area, CA.

Are you customer-obsessed, technologically curious, and eager to drive improvements to AWS products and their customer experience? Amazon is seeking a motivated professional with hands-on experience in cloud services, architecture, infrastructure, software development, combined with effective leadership and interpersonal skills. This candidate will take on the role of a Senior Product Manager – Technical on our Customer Experience and Business Trends (CXBT) team.

Our team is dedicated to improving Amazon’s technical products through first-hand evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customer’s experience, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and our insights, we inform business decisions that directly impact developer experience in utilizing AWS technologies. This role focuses on driving improvements to the IT professional and developer experiences of using AWS services.

Key job responsibilities

• Contribute to study roadmap: Identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience.
• Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.
• Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leaders to drive improvements.
• Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis. Continuously innovate and improve processes to optimize efficiencies.
• Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
• Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.

A day in the life
You will own and contribute to studies that evaluate the customer experience of executing use cases on AWS services, as well as technology/industry trends and voice of customer. You will join an expanding team, leverage your technical skills and apply a variety of methodologies to drive these studies. You will collaborate with product teams and senior leaders to provide insights and drive improvements that help us achieve our vision to be Earth’s Most Customer-Centric Company.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

• Bachelor’s Degree
• 5+ years of experience in product or program management, product marketing, business development or technology
• Experience with end to end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

PREFERRED QUALIFICATIONS

• Advanced degree (e.g., MBA, MS).
• Excellent verbal and written skills (including experience reviewing results with senior leadership).
• Experience in solutions architecture
• Understanding of programming concepts and languages (e.g., Java, C++, Python).
• Hands-on experience with cloud services.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.