Our mission: To be Earth's most customer-centric company.
As a member of the OpsTech IT application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech IT infrastructure and support services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class support is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.
OpsTech IT is looking for experienced and dedicated team members to help manage the administration, support, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving and analytical skills. You must be very comfortable and confident working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities
The System Administrator will contribute and provide leadership to the following core team areas of focus:
Perform technical support, administration, and maintenance of ServiceNow IT Business Management.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules to support service improvements.
Interface with ServiceNow for all operational requests / issues / planning.
Lead ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
Provide user training and support related to ServiceNow processes, policies and procedures.
Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.
This role can be located in Nashville TN or Austin TX. Please work with your recruiter to specify a location.
* Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.
* 3+ years’ experience in multiple areas of technology, including application administration, configuration, and/or data services.
3+ years of experience with Agile scrum/Kanban methodology.
Experience customizing or developing reports from data residing in relational databases.
Experience with web service integrations using REST, SOAP, etc.
ITIL Foundation certified or related experience preferred.
* Excellent written and verbal communications.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.