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Localization Program Manager, Data Center Localization Team

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
The AWS Data Center Localization team is looking for an experienced Localization Program Manager (PM) to drive multi-lingual localization projects to support AWS data centers globally. Content for our team includes online trainings, standard operating procedures, policies, and legal documents. You own day-to-day management of localization projects with a focus on internal workforce training. You will work with vendors and customers to improve processes and adopt automated tools for scale in this growing organization.

To be successful in this position, you will be required to manage complex localization processes, and work with a variety of stakeholders, including instructional designers, training specialists, technical writers, global customers, and language-service providers. The ideal candidate will have in-depth knowledge in the latest localization technologies, CAT tools and machine translation, language quality assessment, process improvement, and terminology.

Key Responsibilities

  • Manage localization projects end-to-end, owning all scoping, planning, and execution.
  • Support global expansion of AWS data center business by implementing scalable localization solutions.
  • Help identify areas for improvement in our tools, drive and adopt automated solutions.
  • Manage multiple projects by configuring appropriate priorities.
  • Evangelize internationalization and localization best practices.

Inclusive Team Culture

We are a fun and diverse team with members in several different countries. We are committed to fostering our culture of inclusion. All of our team members help each other grow professionally and personally. We seek diverse perspectives, ideas, and innovative solutions for our customers.

Key job responsibilities
• You deliver high-quality work with autonomy and discretion. You own the project management from start to finish.
• You are able to work independently and with your team to deliver successfully.
• Your work is consistently of a high quality and incorporates best practices. Your team trusts your work.
• Your technical knowledge of Amazon’s business and relevant technologies has significantly increased in breadth and depth since you started as a Localization Program Manager, and you’ve become more effective at applying it. Your new knowledge has benefited the team.
• You participate in the scoping and planning process of medium to large scale projects.
• You own the communication of project status. You regularly impart clear and concise summaries for the projects you own to more senior stakeholders and your leadership, and are effective in answering questions in detail.
• You improve processes that accelerate innovation, reduce costs, and/or improve quality.
• You have good working relationships with relevant team members across your organization (PMs, managers, peers). You recognize discordant views and take part in constructive dialogue to resolve them.
• You are influencing the localization decisions being taken by your team and by your stakeholder teams, e.g., legal, marketing, operations, site merchandizing, etc.

BASIC QUALIFICATIONS

  • 5 + years of experience in localization program/project management
  • Experience with centralized translation management system and CAT tools
  • Fluent in-product QA and linguistic quality program
  • Experience with Rise 360 , Storyline, and/or any other training development tools
  • Ability to manage multiple projects at once, follow through, and meet aggressive deadlines
  • Effective written and oral communication skills

PREFERRED QUALIFICATIONS

  • Knowledge of data center operation
  • Experience with content management systems
  • Experience with a variety of Subtitling and Dubbing localization workflows across multiple regions or languages
  • Advanced Excel skills, and ability to create macros
  • Experience with translation and localization vendor(s)
  • Fluency in an additional language (French, Italian, German, Arabic, Hebrew, Bahasa Indonesian, Vietnamese, etc.)
  • Bachelor’s Degree in Translation, English, Communications, or a related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Localization Program Manager, Data Center Localization Team

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Amazon

Our mission: To be Earth's most customer-centric company.

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