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Manager, Customer Success Advisor (German Speaker)

Autodesk

Autodesk gives you the power to make anything.

Job Requisition ID #

22WD59876

Position Overview

The People Manager, Customer Success Advisor Territory is focused on managing a team responsible for driving success in the “Onboard” and “Use” lifecycle stages of our indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. The people manager role will manage the activities of the team, including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment.

Responsibilities

  • Manage and develop team
  • Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects
  • Ensure proper performance management and rewards/recognition guidelines are followed within own team
  • Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption
  • Regularly report on team and individual results
  • Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in On boarding and Use
  • Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
  • Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations

Minimum Qualifications

  • Customer Empathy & customer mindset
  • Coaching and listening skills
  • Ability to prioritize, assign and delegate tasks
  • Change management
  • Collaboration and coordination across multiple stakeholders
  • Demonstrated ability to lead, discover, and uncover the customer’s business challenges
  • Fluent languages spoken and written: English and German

Preferred Qualifications

  • 3+ years People Management Experience
  • 4+ years Customer Success/Account Management experience
  • SDFC proficiency

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Manager, Customer Success Advisor (German Speaker)

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Autodesk

Autodesk gives you the power to make anything.

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