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Technical Account Specialist

Autodesk

Autodesk gives you the power to make anything.

Job Requisition ID #

22WD56090

Position Overview

Autodesk Premium Support Services is looking for highly motivated trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you’ve a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans. We are looking for a professional with Civil Engineering and Construction experience, supporting a broad range of technologies in large-scale enterprise environments.This person will work closely with existing and future Major Accounts, worldwide. You will join Premium Support Services (PSS) group within the Customer Success Organization as part of our 2000+ person Worldwide Field Operations organization – a team that values professional development and rewards high performance.

Premium Support Services group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Responsibilities

  • Establish and maintain working relationships with customers as a technical trusted advisor, demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
  • Innovating and delivering packaged service offerings to increase customer success and new product adoption

Minimum Qualifications

  • Advanced knowledge of Architecture, Engineering and Construction industry needs and workflows
  • Bachelor’s degree or equivalent experience in Architectural, Civil or Construction engineering
  • Expert knowledge of Autodesk Revit, Civil 3d, Infraworks in a production Environment
  • Additional knowledge of Autodesk BIM 360 cloud solutions, Dynamo, Forge, Generative design
  • 3 – 4 years Architectural Engineering, Construction, Civil or related field experience
  • Proven ability to be flexible and learn quickly in a fast-paced environment
  • Previous experience with creating and maintaining technical content
  • Able to manage several projects at a time, setting the right priorities
  • Demonstrated ability to build and maintain strong relationships with enterprise customers
  • Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
  • Strong communicator in English and able to build relationship at all levels
  • Team player who enjoys supporting and interacting with other members of a shared responsibility team

The Ideal Candidate

  • Courageous You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it’s uncomfortable
  • ImpactfulYou are committed to our customers’ success and passionate about making a positive impact. You have a sense of urgency in approaching critical challenges
  • AccountableThe state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, take responsibility for good and bad results
  • Adaptable You embrace uncertainty and flex to changing circumstances quickly, see opportunities where others see failure. You are committed to continuous learning and growth

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At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Technical Account Specialist

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Autodesk

Autodesk gives you the power to make anything.

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