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Job Requisition ID #
The Customer Success Advisor is arole focused on driving success in the “Onboard” and “Use” lifecycle stages of our Strategic & Top Account indirect and direct customers as they deploy Autodesk solutions. This role will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers
- Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
- Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
- Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
- Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams
- Engage comfortably throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers
- While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
- Customer Empathy & customer mindset
- Ability to prioritize multiple tasks
- Collaboration and coordination across multiple stakeholders
- Demonstrated ability to lead, discover, and uncoverthe customer’s business challenges
- Fluent languages spoken and written: English
- 4+ years Customer Success/Account Management experience
- SDFC proficiency
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