web analytics

Customer Success Advisor Midmarket Japan


Autodesk gives you the power to make anything.

Job Requisition ID #




– ガイダンスやリソースをお客様に直接提供して,新しいソリューションのオンボーディングを支援します。また,製品の採用率が低い,リスクに直面するお客様を割り出し,ビジネスの目標達成を目指すお客様がより大きな価値を手にできるよう支援を行います。
– セールスチーム,リセラー•パートナー•エコシステム,テクニカルサポート,クライアントサービスなどと連携し,お客様の成功に向けた動きを後押しします。
– セールスチームやテクニカル•セールスチームと共にアカウント•プランニング•プロセスに参加し,ターゲットとなるアカウントを割り出し,サクセスプランニング活動,エンゲージメント戦略を推進して,ビジネス上の成果との調整を図ります。
– お客様の利用状況やその他の健全性指標を監視し,リセラー•パートナーや社内のセールスチームと協力して成功に向けた戦略に反映させます。
– ビジネス上の成果との調整,プリセールスの導入計画活動,アカウント•プランニング•プロセスに基づいて,選択した顧客のサクセスプランを共同で作成します。
– 契約管理,IT管理,エンドユーザー,ユーザー管理,経営陣や意思決定者など,顧客組織内のあらゆるレベルやペルソナに対してしっかり関与します。
– ライフサイクルを通じてしっかり関与しながら,ビジネス関係を拡大する機会を見出し,これを追求するセールスチームをサポートします。

– お客様への共感とマインドセット
– 様々なタスクに優先順位をつけることができる
– 複数のステークホルダーと協働し調整を行うことができる
– お客様のビジネス課題をリードし,発見し,掘り起こす能力を示すことができる
– 日本語および英語での会話と文章作成に堪能であること

– 4年以上のカスタマーサクセス/アカウントマネジメントの経験
– SDFCに精通していること

– 製造業に関する実務的な知識

The Customer Success Advisor is a role focused on driving success in the “Onboard” and “Use” lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The focus of this role will be to engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers

– Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
– Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions
– Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
– Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams
Co-Create Success Plans for select customers based on Business Outcome alignment, pre-sales implementation planning activities, and Account Planning processes
– Engage comfortably throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers
– While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

– Customer Empathy & customer mindset
– Ability to prioritize multiple tasks
– Collaboration and coordination across multiple stakeholders
– Demonstrated ability to lead, discover, and uncoverthe customer’s business challenges
– Fluent languages spoken and written: Japanese & English

– 4+ years Customer Success/Account Management experience
– SDFC proficiency

– Working knowledge of the Manufacturing industry

– Previous experience working with 3rd party resellers and distributors

    At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

    Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

    To apply for the job click here

    Customer Success Advisor Midmarket Japan

    To apply for the job click here

    Contact us


    Autodesk gives you the power to make anything.

    Related Jobs