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Senior Cloud Application Administrator, Engineering Specialized Services


Autodesk gives you the power to make anything.

Job Requisition ID #


Position Overview

Do you thrive in an environment where you can work on engaging and challenging projects. Every year Autodesk hires talented engineers to join our global teams and benefit from unlimited access to our technology and industry mentors. If this sounds like you, let’s talk.

We arematuring our operations and engineering capabilities within Our organization, part of Autodesk’s IT, to enhance the company’s IT systems, applications, and processes.Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.

The team is seeking an experiencedSenior Cloud Application Administrator to help guidethisteam in their journey towards becoming a world-class engineering team.


  • Operate, maintain, and troubleshoot Data Center versions of Jira and Confluence
  • Collaborate with team members on support, maintenance, and troubleshooting of other enterprise applications such as Vault, Secret Server, JetBrains, Stoplight, and Autodesk custom software applications
  • Interact with and support customer’s ad-hoc questions through Slack and other service delivery and operations platforms
  • Investigate and remediate customer issues and enhancement requests
  • Install, test, and implement new versions of applications or platforms
  • Ensure the reliability and security of the application and associated infrastructure
  • Troubleshoot integrations to and from numerous external systems
  • Take corrective action to avert system degradations or possible outages from OS and application layer
  • Collaborate on development and platform administration efforts that are aligned with strategic goals using the Agile practices
  • Definition and documentation of best practices, policies and standards that ensure a resilient highly available service stack that delights internal customers
  • Assist and mentor L1/L2 services teams to deliver high caliber, zero-touch and automated support forJira, Confluence and other applications

Minimum Qualifications

  • Must work in 2 PM – 10 PM IST hours


  • In-depth experience in configuration and support of Jira and Confluence, including integrations and a diverse assortment of apps
  • Deals well with ambiguous or undefined problems; ability to think abstractlyand guide others
  • Comfortable performing requirements analysis, interfacing with stakeholders of various levels and documenting solutions
  • Excellent interpersonal skillsin written and verbal format
  • Effectively work as a member of a highly adaptable, multi-discipline team
  • Ability to work in a collaborative, cross-team/Geo model to ensure successful management of operational tasks (setting resolution expectations, ensuring proper escalation and/or hand-offs as needed, etc.)
  • Can articulate technical topics to non-technical audiences both in writing, and in diagrams and person
  • Experience with Linux and Bash; comfortable on the Unix command line
  • Demonstrable IT knowledge commensurate with DevOps in an Enterprise in the public cloud (AWS)
  • Willing to flex your behavioral style to meet the needs of the team or work at hand
  • Confident of your skills, abilities and willing to share what you know, while learning from others
  • Familiarity with agile methodologies and ability to work in a scrum team


  • 5+ years of experience in Technical Support for an enterprise application
  • 3+ years of experience working in Jira and Confluence applications
  • Working knowledge of the following Amazon Web Services: EC2, S3, Lambda, Auto-Scaling, DynamoDB/Aurora, CloudWatch/Trail, and Terraform

Nice to have

  • Proficiency with programming languages and technologies (Java, JavaScript, Python, Bash, Ruby, Git, Postman/REST APIs)
  • Operational support/development experience with any of the following applications:
    • HashiCorp Vault
    • Thycotic Secret Server
    • Stoplight
    • Pager duty


  • Bachelor’s degree, preferably in Computer Science, Computer Engineering, or related quantitative field, or equivalent experience/certifications


At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Senior Cloud Application Administrator, Engineering Specialized Services

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