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Product Evangelist and Enablement

Autodesk

Autodesk gives you the power to make anything.

Job Requisition ID #

22WD60482

Position Overview

At Autodesk, our user community spans millions of people and tens of thousands of businesses. Autodesk’s Customer Success Organization (CSO) is focused on ensuring that these businesses and users can meet their business outcomes. This starts when our customers can leverage their workflows, tools, and data to be successful at the capabilities that will ensure measurable results.

Are you passionate about customer success? Can you make complex problems look easy? Would you like to work at a $3bn technology company, pushing the boundaries of future Customer Success Innovation? Do you think you can help Autodesk be at the cutting edge of Customer Success?

You will lead the evangelism, including engaging and enabling, of products, tools and processes that help our customers achieve their outcomes. This role is a unique opportunity to work across our customer success organization with key stakeholders and business partners. Help to develop processes and tools to create compelling customer experiences that allow our customers to recognized value. Your job is to bring your engaging enablement and/or evangelism expertise to engage and provide magic moments for our customers.

Responsibilities

  • Operate with a customer-first methodology, enabling our customer success teams to intuitively solve customer problems
  • Define and drive the immediate and long-term usage of our tools and resources via trainings, in app tools, messaging, demonstrations, and other communication and educational methods
  • Partner with our internal and partner customer success teams to define repeatable methods that can help our customer acquire these Capabilities
  • Actively gather and advocate for feedback from business teams to help our product team prioritize requirements
  • Define standards and templates for communication of each product or method
  • Work closely with enablement and communication teams to provide consistent and aligned messaging
  • Develop and leverage a strong internal network across multiple teams and stakeholder manage
  • Monitor performance and measure against established metrics and key results, ensuring expected adoption and impact is met
  • Understand and provide consistent communications around our strategy and how the tools and methods align
  • Connect with industry peers to stay up-to-date on the future of customer-centric and outcome based success

Minimum Qualifications

  • 5+ years of experience in sales, enablement, customer success or customer experience
  • Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences
  • Highly motivated, focused, and self-directed with a dedication to excellence
  • Ability to travel up to 20% of time depending on projects and project requirements
  • This role will be based in our Montreal, Toronto or Barcelona Office once restrictions have lifted and we can safely return staff to our offices

Preferred Qualifications

  • Ability to promote brand, tools, or methods
  • Proven ability to enable multiple groups
  • Experience working in a customer success, partner success, enablement, or sales for a technology company
  • Strong desire to collaborate and build consensus across geographically diverse teams
  • Experience with change management methodologies a plus

The Ideal Candidate

  • You support other team members and establish heathy, collaborative relationships
  • You are curious to understand why and are passionate about simplifying and scaling
  • You “get” customer success. You have either been a customer, partner or have worked in customer success for enough years to understand what our customer’s need to be successful
  • You’ve got a knack for understanding what drives others and understand change management
  • You’re a pragmatic dreamer. You can see around corners and anticipate challenges without being discouraged. You have a knack for finding “magic moments” that will delight our users, and can prioritize them
  • You aren’t afraid to challenge the status quo. You can look at things from new or different perspectives. You can speak your truth respectfully to stakeholders and team members at any level, while still playing for the front of the jersey. You mine for constructive conflict and don’t shy away of a good debate
  • You have strong influencer skills
  • You are a self starter that thrives with autonomy and self direction

Please consider applying even if you don’t feel that your credentials are a 100% match with the position description – we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself.

#LI-POST

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Product Evangelist and Enablement

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Autodesk

Autodesk gives you the power to make anything.

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