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Customer Adoption Specialist, Tandem

Autodesk

Autodesk gives you the power to make anything.

Job Requisition ID #

22WD59882

Position Overview

Do you want the opportunity to be part of astartup-like environment andhave a bigimpact on a brand-new product?Areyoulooking to be at the forefront of innovative newtechnologythat will ultimately help people imagine, design, and make a better world?If so, come join theAutodesk Tandemteam!Our mission is to createDigital Twin technology and solutions that will transform howbuildingsare designed, built, and operated.We are seeking a Customer Adoption Specialist who has extensive experience within the Architectural, Engineering, Construction and Owner industry segments. To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.

Responsibilities

  • Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
  • Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem
  • Develop Customer Successplans and execute adoption strategies toexpandAutodesk Tandem usage
  • Design innovative ways to engage with customers using a variety of platforms to driveadoption
  • Create and deliver a variety of content and training materials to customers both online and in person
  • Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices
  • Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change
  • Partner with Marketing to procure, articulate and publish customer success stories

Minimum Qualifications

  • BA/BS in Technology Management, AEC-O Industry, or similar
  • Comprehensive knowledge of the built asset lifecycle and BIM
  • Domain expertise in the Architecture, Engineering, Construction, or Owner sector
  • 5+ years’ experience in customer implementation, support, or equivalent
  • Excellent communication skills, both written and verbal
  • Ability to present and engage with both internal and external stakeholders
  • Strong analytical, problem solving, decision-making and facilitation skills
  • Ability to understand complex customer workflows for various industries and coherently present to a live or virtual audience
  • Strong work ethic, high quality standards and passionate about great customer experiences

The Ideal Candidate

  • You are people centric; you want to help and serve our customers
  • You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use
  • You are a diplomatic and influential and excel at negotiation and consensus-building
  • Have empathy for customers, understand their pain points and able to identify solutions

Travel: 25-30%

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At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Customer Adoption Specialist, Tandem

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Autodesk

Autodesk gives you the power to make anything.

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