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Technical Support Specialist AEC AutoCAD Civil (S1)

Autodesk

Autodesk gives you the power to make anything.

Job Requisition ID #

22WD59449

Position Overview
We are hiring a Technical Support Specialist Civil 3D to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others Are you passionate about customer experience Are you familiar with Autodesk Civil 3D, AutoCAD and AutoCAD LT,Then we would like to hear from you. You will be responsible for resolving customer issues reported to Autodesk via various modalities in specific chat support and other channels as needed

Responsibilities

  • Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels. Primarily focusing on chat support
  • You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support in APAC time zones ( 6 am – 2:30 pm)
  • Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
  • Research, verify, and document product issues, solution in short and concise manner as needed
  • Escalation of critical issues to Tier 2 teams for resolution
  • May have to document support interactions in a company-wide case management system
  • Actively manage personal backlog of support requests
  • Manage customer expectations by providing timely updates on progress

Minimum Qualifications

  • Bachelor’s degree in Civil engineering/ Construction/ Building/ Architecture or equivalent degree
  • Preferably at least 1 – 3 years of industry working experience
  • Good typing speed and accuracy is required
  • Knowledge on AutoCAD Civil 3D ,Autodesk Infraworks, AutoCAD and AutoCAD LT is required
  • Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
  • Exceptional team player skills
  • Excellent written and verbal English skills
  • Proven ability to be flexible, agile and learn quickly in a fast environment

The Ideal Candidate

  • Think: Smart -I prioritize and apply targeted effort to the work that matters most
  • Think: Innovative -I am relentlessly curious and creative
  • Think: Adaptable -I embrace uncertainty and flex to changing circumstances quickly
  • Feel: Inclusive -I work collaboratively with people who are divers in background, culture, and ways of living
  • Feel: Impactful -I am passionate about making a positive impact, I am committed to our customers’ success
  • Feel: Humble -I share credit and shoulder responsibility
  • Do: Courageous -I offer and respond to constructive feedback
  • Do: Accountable -I do what I say and say what I do
  • Do: Pragmatic -I approach all work as important work, even if it’s not fun and exciting
  • The Way we Work: One Autodesk -We act as One Autodesk to get the best results for our customers, our business, and our employees
  • The Way we Work: Empower Decision makers -We may disagree with a decision but we fully commit
  • The Way we Work: Authentic Selves -We create a safe environment for people to speak courageously and ask for help
  • The Way we Work: Integrity -We hold each other accountable to the highest ethical standards

#LI-POST

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Technical Support Specialist AEC AutoCAD Civil (S1)

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Autodesk

Autodesk gives you the power to make anything.

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