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Global AppleCare Change Lead

Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Summary Posted: Apr 20, 2022
Role Number:200369982

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish! We are strengthening our team and are seeking a Global Change Lead. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference! The successful candidate will serve as a Change Lead for the Global Planning, Portfolio and Change (PPC), delivering change management for cross-functional AppleCare projects. The team is responsible for delivering change management on large, cross-functional system/process implementations; providing change management training, tools, templates and support to our internal BPR Project Managers (PMs); and growing our change management program to support the ever-changing needs of our AppleCare partners. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC.

Key Qualifications

* Experience with change management concepts (i.e., PROSCI), tools and implementations
* Proven project management experience
* Effective communication and interpersonal skills across project teams, management and internal partners
* Strong negotiation and facilitation skills
* Ability to gain trust and solicit action from project partners
* Flexible, resourceful, detail-oriented and a self starter
* Fast learner, especially related to tool/platforms and process training
* Ability to identify and implement improvement opportunities
* Ability to work with teams from multi-cultural backgrounds, countries and time zones
* Excellent organizational and documentation skills

Description
You will deliver change management on large, cross-functional initiatives, including stakeholder analysis, change impact analysis, and communications and training plans. – Execute and deliver Apple-developed methodology and templates – Train PMs and other stakeholders on change management processes, tools and templates, acting as a reference point for queries and information – Earn respect and trust of stakeholders, soliciting action in a fast-paced environment – Maintain and update change management framework and templates – Work independently while providing visibility and status reporting to project team, change management team and leadership

Education & Experience
Bachelor degree or equivalent experience

Additional Requirements

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Global AppleCare Change Lead

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Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

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