web analytics


  • Texas
  • Texas

HCL Technologies



No. of Positions



4.5-8 Years

Skill (Primary)

CFS-Platform Engineering-ITSM Platform


B Tech

Expected Date of Closure


Employee Group


Job Description (Posting).

ServiceNow Administrator (Experience: 5 to 9 Years)

Responsible for designing and configuring architectural solutions in the ServiceNow ITSM tool and will be responsible for driving the overall implementation.

Design and architect projects involving ITSM Applications, Service Catalogue Management, Configuration Management and automation workflows using ServiceNow Orchestrator

Experience in cloud applications and security associated with cloud computing (SaaS/PaaS environment).

Identify system deficiencies and recommends solutions continual service improvements:

The ServiceNow Administrator is responsible for recommending and developing technical solutions on the ServiceNow platform to satisfy the business.

The ideal candidate can apply good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process Users.

Integrate ServiceNow with other systems using Standard protocols.

Support other developers in their work to integrate existing systems with ServiceNow

Drive internal improvement initiatives for ServiceNow practice to improve quality and efficiency

Support business process owners in configuring the platform

Provide best practice while designing solutions and developing at platform and code level

Perform necessary development to support the needs of the users

Key Skills :

Will be working with the IT Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the Technology organization and other departments seeking to use ServiceNow.

Minimum of 7 years of experience configuring and enhancing all aspects of ServiceNow (Workflow, UI, client scripts, business rules, etc. utilizing out of the box functionality as much as possible and only customizing when necessary.

Provide leadership, mentorship and technical guidance to team members.

Applies innovative technology to business processes to develop new solutions and troubleshoot issues.

Consults with business analyst/project manager to develop appropriate technical solutions. Advises on options, risk and impacts on business processes and technical architecture.

Establish standards and IT Hygiene within ServiceNow i.e. maintenance routines, development standards and code reviews.

Participate in all technical aspects of the ServiceNow program and solution delivery utilizing SCRUM (agile).

Demonstrated ability to influence including providing options with pros, cons and risks around all key technical decisions during the program delivery process.

Proven track record in designing ServiceNow solutions and designing web-based solutions.

Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow.

Experience in custom build integrations with ServiceNow using MID Server, JDBC and ODBC.

Experience in defining SLAs and OLAs. Experience with scripting & programming languages (JavaScript, Python Perl, Java UNIX shell scripts).

Experience in configuring/customizing Amazon and VMware ServiceNow cloud provisioning service catalogue applications.

Experience in Orchestration and Mid Server probes.

Bi-directional integration experience with Atrium CMDB and Other monitoring tools.

ITIL v3 Foundation Certification.

Experience implementing systems using the Agile/Scrum methodology.

Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design.

Knowledge including but not limited to web based development languages specifically JavaScript, Ajax, Web Technology, Jelly, XML, HTML

Knowledge on Angular JS, CSS, HTML, PERL, and PYTHON would be an added advantage

ServiceNow Modules, JavaScript, Web service

Expected salary:

Job date: Wed, 12 Oct 2022 01:13:48 GMT


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