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Solution Architect-ServiceNow

Cognizant

ServiceNow Solution Architect-REMOTE

The ServiceNow Solution Architect is a Sr Manager-level role that actively supports our client’s business initiatives by building reliable, efficient, scalable and business-oriented solutions based on the Now platform. They are involved in design and architecture of complex systems on all levels, from legacy migrations and other SNOW domain suite tools, through core platform setup, to integrations, automations, and orchestrations. The Solution Architect is responsible for delivering the Technical Architecture and Design, as well as technical mentoring and enabling the team to deliver world class solutions using the NOW platform.

Duties & Responsibilities:

  • Provides top level business and technology architecture consultancy services to our clients.
  • Brings thought leadership and innovative solution ideas to clients.
  • Responsible for client technical deliverables including client design documents and proposals under the direction of the Project Manager.
  • Enforces systems design and architectural standards, maintains best practices and drives the core principles throughout the systems delivery lifecycle.
  • Provides input to Statements of Work (SOWs) and assists in presenting proposals to existing and potential clients.
  • Works with Customer Managers, Architects, Subject Matter Experts, Solution Designers, and senior levels stakeholders.
  • Collaborates with a larger group of Business SMEs, solution, and technical architects to set technical direction for the delivery of solutions.
  • Provides input to the design of ServiceNow-based industry vertical solutions as a recognized Architect leader.
  • Supports implementation programs for complex enterprise scale solutions.
  • Maintains ServiceNow certifications with the latest delta exams.
  • Achieves additional certifications as dictated by changing business needs.
  • Establishes self as, and serves as active technical liaison between client and ServiceNow product group.
  • Assists in gathering and reviewing client’s business objectives and provides the appropriate technical design, addressing both their short-term tactical needs, and their long-term strategic needs.
  • Review’s business requirement documents and/or user stories and provides technical solutions to align with those requirements.
  • Provides technical design details in user stories which are complete, easy for developers to understand, and ready for development.
  • Provides guidance, leadership, and technical oversight to technical resources to ensure best practice development on engagements.
  • Provides input to the Release Planning sessions and Knowledge Transfer sessions.
  • Coordinates with QA resources to ensure test cases are properly written / executed from a technical perspective.
  • Provide hands-on development, when necessary.
  • Accountable for all technology related client facing and internal deliverables.

Knowledge & Skills:

  • Minimum of 10 years overall work experience and at least 2-3 years recent experience on the ServiceNow platform.
  • Ability to design, architect and configure multiple applications / modules in the ServiceNow platform
  • Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
  • Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSL, REST Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS, JSON
  • Expert level working or developing with JavaScript. HTML5, Jelly, jQuery and AngularJS a plus
  • Directory service integration experience (Active Directory, LDAP, etc.)
  • Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
  • Experience developing and implementing systems using Agile/Scrum methodology
  • Micro-services architecture knowledge, enterprise integration patterns
  • Ability to design, architect and configure complex integrations between ServiceNow and third-party applications.
  • Strong communication and customer relationship skills at executive level, and ability to adjust for audience appropriately.
  • Advanced knowledge of Microsoft Office products.
  • Advanced knowledge of business process mapping software such as Visio.

Education & Work Experience

  • Proven experience in ServiceNow implementations, acting as a Solution Architect
  • ServiceNow Fundamentals Certification required
  • ServiceNow Implementation Specialist in one domain required, more preferred
  • ServiceNow Developer certification is preferred
  • 5-7 years of related experience in developing ServiceNow, programming JavaScript, IT service management or other related technologies.
  • Proven work experience running workshops, building out strategic roadmaps and being able to defend architectural and technical deliverables.
  • Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline or equivalent combination of education and experience.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Oct 11 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

Expected salary:

Job date: Wed, 12 Oct 2022 22:26:11 GMT

Solution Architect-ServiceNow

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Solution Architect-ServiceNow

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Cognizant

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