web analytics

RN – Nurse Advice Line

The Carle Foundation

Position Summary:

The Patient Services Nurse coordinates the patient intake and triage process for Primary Care Departments ensuring appropriate level of care and advice is provided.

***Work from Home Potential***



College Diploma Nursing


Registered Nurse Illinois


Three (3) Nursing


Strong verbal and written communication skills. Basic PC and data entry skills. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental protocols across a wide variety of situations.

Essential Functions:

  • Assists patients via phone to determine the urgency of care needed, referring to or scheduling appointments with providers, and giving health information and advice to callers.
  • Evaluates, assesses, and documents patients’ questions or concerns.
  • Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.
  • Insures documentation of care is complete and accurate.
  • Provides general health information using approved references including, but not limited to, providing individual and group health and wellness education.
  • Supports maintenance and completeness of patient’s electronic medical record, including medication reconciliation.
  • Triage calls from patients regarding emergent matters – provide education and disposition per provider approved protocols
  • Assist primary care office with old telephone encounters and return calls regarding patient lab and diagnostic results
  • Provide assistance to primary care offices with inbasket messages, prescription requests, and other concerns as requested; including providing normal result notification to patients from primary care provider
  • Provides assistance to Medication Renewal Center when needed
  • Review medication requests from patients and medication responses from provider
  • Disseminate education to patient as written by provider

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted. With an approved exemption, healthcare workers must do weekly testing and verify a negative COVID-19 test.

Expected salary:

Job date: Thu, 13 Oct 2022 02:51:39 GMT

RN – Nurse Advice Line

To apply for the job click here

RN – Nurse Advice Line

To apply for the job click here

Contact us

The Carle Foundation

Related Jobs