Customer Access Officer

About the Role

Liverpool City Council is looking to recruit a Customer Access Officer for its Housing Options Service within Adult Services and Health. The Service works with people in housing need and those who are potentially homeless to identify their housing and support needs.

We work proactively with Council colleagues and external partners in order to provide tailored advice and assistance in order to achieve appropriate solutions for service users.

The main duties of the role are: Provision of a streamlined customer service including reception and telephony work. Contributing to high quality service delivery and continually improving performance standards. The Service has an ongoing transformation programme in order to meet the requirements of the Homelessness Reduction Act. As part of this programme the Service relocated to a modern city centre location and established additional staffing resources. We are therefore seeking enthusiastic individuals and team players to make a difference to the Service.

There is opportunity to use and develop your skills within a fast-paced, progressive service with a can do approach to delivery. This is also an excellent opportunity to progress your career working for a large local authority.

If you would like to talk to a member of the team about the role or have an informal discussion, please contact sandra.ravenhill@liverpool.gov.uk.

How to Apply and Additional Information

For details on how to apply for this vacancy with Liverpool City Council please click above.

Following the UK leaving the EU, the new skilled worker visa points system has been designed for EU and non-EU residents to ensure only workers who can build enough points for a visa to be issued can work in the UK. This vacancy does not meet the points requirement for a skilled worker visa to be issued, nor is it a vacancy on the shortage occupations list therefore anyone applying who does not have the right to work in the UK currently will not be progressed. If you believe this is a mistake, please email .

We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

Working for Liverpool City Council has some great benefits, You can also

We are working hard to ensure that the council is inclusive in recruitment, retention, support, and progression.

If you have ambition for yourself and this city, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.

If you live in Liverpool, are unemployed, and require help with your application, please contact our employment and skills team at liverpoolinwork@liverpool.gov.uk or on 0151 233 5312 to register and receive support. More information at

Liverpool City Council is committed to having a workforce that is representative of the communities we serve. We are an Equal Opportunities Employer and believe that the decision to appoint should be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

If you require any reasonable adjustments in line with the Equality Act 2010 such as the application form in a different format or additional time to complete your application, please contact the recruitment team via

Expected salary: £21269 – 24920 per year GBP

Job date: Fri, 07 Oct 2022 03:09:19 GMT