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Customer Optimization & Enablement Specialist, Customer Optimization and Enablement

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Would you like to be part of a team focused on helping increase the adoption of Amazon Web Services (AWS) across EMEA? AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology. Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish Amazon Web Services as the premier cloud provider?

As a Customer Optimization and Enablement Specialist, you will have the exciting opportunity to be part of a growing team whose goal is to make it seamless for customers to do business with AWS. The Customer Optimization and Enablement Team is strategically positioned to simplify the customer experience by addressing complex operational issues. The Customer Optimization and Enablement team contributes to the business in three dimensions, a) simplifying pre-sales and post-sales customer experience, b) saving time from Account Managers in taking over operational tasks, c) enabling customer cost optimization.
You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.

Roles & Responsibilities:

  • Manage numerous requests concurrently
  • Solve a variety of customer requests from billing to account structure and cost optimization
  • Simplify complex issues, provide customized reporting with the ability to understand, analyse and effectively communicate to AWS customers.
  • Help key customers understand opportunities for optimization and cost savings
  • Develop training and documentation that the organization and customers can leverage at scale
  • Run customer education sessions to increase customer knowledge on AWS tools and systems, improve their experience
  • Support the mechanism to respond to request for proposal / information, security questionnaires and vendor forms
  • Gather insights from the business, formulating opinions and presenting solutions to AWS leadership
  • Drive cross team collaboration to surface and share best practices across your customers

BASIC QUALIFICATIONS

  • BA/BS degree required
  • Experience in technology related sales, cloud and/or business development
  • Strong interest in developing a career in Cloud technology
  • 1+ year experience using Microsoft Excel with the ability to analyze large data sets and simplify complex data
  • Analytical problem solvers
  • Ability to operate in a fast-paced environment
  • Ability to function well in loosely structured situations.
  • Fluency in Spanish, Italian and English is required

PREFERRED QUALIFICATIONS

  • Experience working with sales or in sales
  • AWS Cloud Practitioner
  • Experience working with, and/or having knowledge of cloud computing and existing cloud technologies
  • Advanced Salesforce.com experience including the development of dashboards and reports
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Delivers and demands high-quality work
  • Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data backed analyses
  • Fluency in another European language

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Customer Optimization & Enablement Specialist, Customer Optimization and Enablement

To apply for the job click here

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Amazon

Our mission: To be Earth's most customer-centric company.

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