web analytics

Client Manager I

GeoBlue

At GeoBlue, our purpose is to simplify the international healthcare experience for our members.

Grade Level 9

GeoBlue is the trading name for the international health insurance programs of Worldwide Insurance Services, an independent licensee of the Blue Cross and Blue Shield Association. For the past 20 years, GeoBlue has been dedicated to simplifying the international healthcare experience for the globally mobile. GeoBlue members have access to the Blue Cross Blue Shield network in the U.S. and our hand-picked network of high-quality medical providers outside the U.S. where we collaborate closely with our largest single shareholder, Bupa, one of the largest healthcare companies on the planet outside the US. Coupled with leading-edge technology and 24/7 multilingual world-class medical assistance, GeoBlue provides members with the confidence and peace of mind to carry out their international aspirations. GeoBlue offers a range of solutions, covering the needs of the globally mobile for short trips and long-term assignments including group, individual and student international health insurance plans.

We are looking for a Client Manager who will be responsible for an assigned list of accounts that they will be accountable for in terms of customer satisfaction, problem resolution, and retention.

Responsibilities:

  • Provide client services for designated clients.
  • Book of Business to primarily be composed of smaller groups.
  • Working with Underwriting, prepare all renewal submissions, complete benefit, and rate comparison, and communicate strategies with the client.
  • Provide strategic direction for each account to support client objectives.
  • Stay abreast of markets, products, and competitiveness.
  • Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues.
  • Assist in the generation of renewal information requests and issuing renewal letters.
  • Update Salesforce.com CRM information during the renewal process.
  • Promote the company’s service standards and ensure a high existing customer retention rate.
  • Develop strong relationships with assigned accounts and brokers.
  • Other duties as assigned.

Requirements:

  • Bachelor’s degree required.
  • At least three (3) years of group life and health insurance experience as an Account/Client Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment.
  • Strong presentation skills required, including confidence and composure when dealing with senior level audiences.
  • Ability to manage multiple clients/projects/initiatives and associates in a fast-paced organization.
  • Effective communications, strong client service and problem-solving skills; flexibility and adaptability to changing priorities and deadlines; ability to work in a team setting.
  • Insurance license for designated insurance line required within 6 months of hire.
  • Ability to work independently and self-motivate.
  • Aptitude for working with numbers.
  • Ability to accept responsibility and have accountability for own actions.
  • Ability to perform work accurately, thoroughly and on time even under stressful conditions.
  • Ability to communicate effectively both verbally and in writing.
  • Organizational, dependability, and trustworthiness skills are a must.
  • Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and Internet Explorer, as well as other web browsers.
  • Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

We offer competitive benefits including medical, dental, life insurance, 401(k), PTO, and more.

EOE/M/F/Vets/Disabled

If you prefer to mail your resume you can send it to:

Worldwide Insurance Services
Attn: Human Resources
933 First Avenue | King of Prussia, PA 19406

To apply for the job click here

Client Manager I

To apply for the job click here

Contact us

GeoBlue

At GeoBlue, our purpose is to simplify the international healthcare experience for our members.

Related Jobs