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Cyber Security Service Delivery Manager


Kimberly-Clark's brands are household names and a trusted part of everyday life in more than 175 countries.

Cyber Security Service Delivery Manager

Job Description

The incumbent is responsible for the overall management for day-to-day delivery of security solutions for Kimberly-Clark Corporation. This role is accountable for leading an internal delivery team and security partners to successfully implement, maintain and support global security solutions. This role will drive Security Delivery change management, incident management and operational excellence initiatives to ensure delivery of high-quality services.

The Security Solutions include but are not limited to the following technologies: Identity and Access Management, Firewall (Network, Web and Database), Intrusion Prevention, Security Information and Event Management, End Point Security and Authentication technologies. This role is also as the primary contact for Security Service escalations and outages leveraging the ITIL framework.

The ideal candidate is a thought leader with the ability to deliver high quality supported solutions and technologies in alignment with Cyber Security and partner/vendor teams.

Main Responsibilities:

  • Build, lead and motivate the Security Service Delivery team and provide supervision to employees and manage individual/team performance and development to achieve tactical and strategic goals
  • Develop and drive managed security services strategy for operational excellence
  • Identify, select and manage security vendors to ensure that service delivery and meet performance and business objectives
  • Build expertise and knowledge of team operating procedures, policies and standards
  • Drive high quality delivery projects on-time and within budget; escalating as appropriate
  • Lead change management activities for service delivery changes and projects
  • Represent the Cyber Security leadership team in the APAC region
  • Maintain knowledge of developments in the security industry, such as emerging technologies, industry standards, regulations, and threats
  • Engage with Cyber Security leadership and IT teams to deliver security delivery processes and technologies
  • Manage team IT service management and serve as primary contact for escalation of major outages or issues; including on-call requirement
  • Lead outage incident root cause analysis discussions and manage outcomes

Basic Qualifications:

  • Bachelor’s Degree and/or 10+ years information technology experience
  • 5+ years of successfully building, managing and motivating technical teams
  • Experience driving delivery partners through SLAs, KPIs and operational excellence
  • Strong customer/client focus with ability to manage expectations appropriately and provide superior customer/client experience
  • Proven track record of driving execution of complex projects, on-time and within budget
  • Excellent negotiation skills, able to clearly present options, tradeoffs and recommendations to influence effective decision making
  • Able to facilitate manage across diverse technology (hardware, network, application, security)
  • Able to motivate internal and partner teams towards completion of project goals and providing high quality of services
  • Knowledge or experience with security technologies such as identity management, user administration, firewall, IPS, SIEM, malware detection
  • Able to judge when and how to appropriately escalate issues and risks for Senior Management awareness and support
  • Requirement to work other time zones, occasional weekends and provide on-call support

Preferred qualifications:

  • Certified Information Systems Security Professional (CISSP)
  • PMP certification

Global VISA and Relocation Specifications:

Primary Location

Argentina-Buenos Aires

Additional Locations

Brazil -Sao Paulo

Worker Type


Worker Sub-Type


Time Type

Full time

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Cyber Security Service Delivery Manager

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Kimberly-Clark's brands are household names and a trusted part of everyday life in more than 175 countries.

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