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Helpdesk Senior Analyst

NTT DATA Services

NTT DATA Services is a top 10 global IT services provider with 130,000+ employees in more than 50 countries.

Requirements:

  • Helpdesk Senior Analyst at Grade-7 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Overall, 5 to 6 years of SD experience and experience of handling a team
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24×7 support window
  • Basic Technical TS skills

Job description:

  • Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.
  • Should possess good analytical/ technical knowledge.

Job Segment: Help Desk, Information Technology, Technology

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Helpdesk Senior Analyst

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NTT DATA Services

NTT DATA Services is a top 10 global IT services provider with 130,000+ employees in more than 50 countries.

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