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Application Support Analyst

Atos

TBD

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

At Atos, our ambition is to be a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply.

Family friendly, flexible working arrangements will be considered across all roles.

The opportunity

We are looking for Application Support Analysts to join our team and help us deliver digital transformation! If you are a motivated forward-thinking person, who loves working in a fast-paced environment on a wide range or projects, then, read below.

Application Management is focussed on the delivery of applications support and development services within the Public and Regional markets across a variety of customers. Our approach employs Agile and DevOps approaches, aligning to the needs of our clients. The team works with other Global and UK Practices and Sub-Practices providing support for Applications; o/s, Desktop, networking, call centre, etc. to provide a coordinated service to the client.

Main responsibilities:

  • Providing application support services (2LS & 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis).
  • Liaising with the Client, their Partners and third-party suppliers.
  • Designing and implementing fixes and improvements to commercially available and bespoke applications, using various tools.
  • Assisting in the upgrade of existing applications to new versions. This may also cover areas such as testing and implementation.
  • Detailing and onboarding/decommissioning of existing and new applications.
  • Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure.
  • Working to defined contractual service levels.
  • Undertaking knowledge transfer to enable the take on of new services for client.

Requirements:

  • You will be required to undertake and optimally gain SC level security clearance.
  • Willing to work out of hours and as part of on-call rota participation.
  • Proven ability to generate bug fixes and undertake changes and improvements.
  • Proven experience of use of a Helpdesk tool.
  • Experience and understanding of Agile, ideally with knowledge of Jira and Kanban.

Personal attributes should include:

  • Good interpersonal skills.
  • Flexible ‘can do’ demeanor.
  • Tact and diplomacy.
  • Mentoring and guiding other team members.

Desirable:

  • ITIL qualification (ITIL 4 certification preferred).
  • Cloud Services and DevOps delivery experience.
  • Experience with large Application Services customers.
  • Automation and associated tooling.

More reasons to join us?

  • Attractive salary.
  • 25 days of Annual leave + an option to purchase more through our Flexible Benefits.
  • Flex benefits system – exciting opportunity to choose your own benefits.
  • Retail discounts.
  • Pension – matching contribution up to 10%.
  • Private Medical Scheme.
  • Life Assurance.
  • Enrolment in our Share scheme – subject to scheme eligibility criteria.
  • Unlimited opportunities to learn in our Training platforms.

We are committed to making reasonable adjustments to the application process for people with disabilities. Please contact us to request accommodation!

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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Application Support Analyst

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Contact us

Atos

TBD

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