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Director, Customer Support

    Checkout.com

    Checkout.com empowers businesses to adapt, innovate, and thrive with the connected payments they deserve.

    We’re Checkout.com

    Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Binance, Wise, Sony Electronics, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it’s not just what we build that makes us different. It’s how.

    We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world – because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

    We’re proud to be certified as a Great Place to Work in the USA, with 89% of colleagues agreeing that this is a great place to work. That’s 30% above average.

    Director, Customer Support – Americas at Checkout.com

    Checkout.com is seeking an experienced customer support leader for the Americas to join the global customer support leadership team. This role will be reporting to the VP, Customer Support.

    We’re building a truly world class customer support experience that stands out and compliments the world class company we are, proving why merchants chose Checkout as their payment processor of choice around the world! We’re writing the book on what great customer support means in fintech, and we’re looking for a leader who’s ready to lead from the front, inspire our team each day, and someone whose true intrinsic satisfaction comes from helping people each step of the way.

    What You Will Be Doing

      • Lead the Americas support team each day and ensure effective handoffs to teams across time zones for smooth 24/7 coverage
      • Help lead the strategy building for any regionally specific support needs
      • Collaborate with other regional support and operations leaders to build a cohesive global support operation
      • Work cross-functionally across the business with CSMs, Commercial, Product, Engineering, and Operations making sure customers get the help they need
      • Recruit and train world class team members to support our customers
      • Enact processes and procedures to support the needs of the business
      • Lead from the front to help resolve with escalated issues

    About You

      • 10+ years leading teams
      • Experience managing managers
      • Strategic mindset, bringing scalable and innovative solutions
      • Experience in fintech a plus
      • Has worked in a multi-product, global organization
      • Strong EQ and cultural leader
      • A passion for delivering great customer support

    #LI-MR1

    What we stand for

    At Checkout.com, everything starts with our values, including the experience we offer our people.

    #Aspire

    We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

    #Excel

    We don’t stop at ‘good’ here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

    #Unite

    We’re proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

    Want to see us in action?

    Take a peek inside here.

    More about Checkout.com

    Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we’ve raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

    We believe in equal opportunities

    We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

    Our clients come from all over the world – and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

    When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

    We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

    To apply for the job click here

    Director, Customer Support

    To apply for the job click here

    Contact us

    Checkout.com

    Checkout.com empowers businesses to adapt, innovate, and thrive with the connected payments they deserve.

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