Solution Architect CRM
AvanadeInc Avanade
Avanade is an industry leader in innovative digital and cloud based services, strategic business solutions, and design-led customer experiences that are always in line with ever-changing trends.
CRM Solution Architect
Role Overview:
As a CRM Solution Development Group Manager, you will be a CRM thought leader and solution architect working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.
Key Role Responsibilities:
Day-to-day you will:
- Lead and review your team’s work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
- Direct efforts to defining technical, operational, and user requirements
- Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
- Research customer issues that may be non-standard in order to offer solutions
- Design conceptual architecture and technical solutions
- Ensure project quality meets standards through KPI identification and testing plan
- Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
- Ensure off-shore resources are utilized and leveraged appropriately
- Take active role in sales activities and planning as required
- Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity
Key Role Skill & Capability Requirements:
You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.
Technical Requirements
- Understanding of common industry standard business practices supported by CRM
- Extensive experience with CRM or another business management software (Microsoft Dynamics preferred)
- Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.
- Basic understanding of relational database concepts desired
Non-Technical Requirements
- Excellent client management skills and the ability to work with customers to develop and manage an action plan
- Experience consulting with external clients on complex projects, including in leadership roles
- Experience working with global teams on CRM technology implementation and maintenance projects
- Extensive experience in a management or leadership role.
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
- Self-starter and able to work independently with minimal supervision
Preferred Education Background:
You are also likely to have a Bachelor’s degree in a relevant field, such as Information Technology, Business Technology, or Engineering (Master’s degree preferred).
Scope of Work:
Nature of Work: Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.
Scope of Work: Provides operational leadership for large-scale, strategically critical work efforts requiring significant coordination.
Complexity: Complex problems that span work domains and require continual alignment to internal and external business issues to deliver expected results across groups.
Discretion: Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.
Organizational Impact: Work efforts have significant impact on near- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.
Supervision Received: Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.
Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.
Knowledge Applied: Applies advanced knowledge of learned occupation / discipline and strong business operational acumen.
Accountabilities & Metrics:
- Chargeability target
- Personal goals
Avanade UK is a proud signatory of the Tech Talent Charter