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IT Service Analyst

Mars Inc.

Mars is a family-owned business with more than 130,000 associates globally, making diverse products and offering services for people and pets.

IT Service Analyst

in Mars Global Services

Location: Poznań, Poland

Department: IT

Fully virtual recruitment experience

The role has operational accountability for all local site IT services across 2 cross-segment sites in Poland (Poznan). At a site level, the role main responsibility is maintenance & continuous improvement of the infrastructure environment, the delivery of on-site user support & the deployment of infrastructure projects.

What are we looking for?

  • IT-related degree or a degree with a large IT component
  • 1-2+ years’ experience in IT service management, IT project management, or similar
  • Broad knowledge of IT and a strong drive for continuous improvement
  • Excellent Customer Focus
  • Excellent Communication Skills
  • A strong drive for results
  • Good Analytical skills
  • Well-developed effective planning skills
  • Ability to learn quickly
  • High level of motivation
  • Passion for IT and customer service
  • Fluency in English (CEFR C1 level)

What would be your key responsibilities?

  • Ensuring our managed service delivers a highly responsive infrastructure support service to our associates. This includes local site support of PCs, mobile devices & video conferencing.
  • Ensuring all locally hosted infrastructure components (such as site servers, LAN, computer room, business partner links & backups) are supported & maintained within agreed SLAs by our service providers.
  • Ensuring business disruption is minimized, appropriate communication is done and change is delivered within budget and on time.
  • Planning & managing hardware replacement cycles (servers, PCs, etc.) & related budgets.
  • Working closely with the local IT business partnership manager, in order to understand local business needs, agree on activities we can deliver, share information about upcoming changes, etc.
  • Tracking & reporting on the service status at the site(s).
  • Identifying opportunities for infrastructure/service improvements projects at the site(s) & maintaining clear action plans.
  • Managing local infrastructure project activity for the site(s).
  • Driving End User Digital Behaviour change by acting as a Digital Ambassador.
  • Supporting the Segment Digital Technology business partners in driving the business DT strategy

What can you expect from Mars?

  • Contract of employment
  • Attractive financial conditions with Business Bonus and Christmas Bonus
  • We will also look after your safety and well-being by offering you rich benefits package incl. life insurance, medical care and Employee Assistance program
  • Extra savings scheme to support You in long perspective
  • Support in career building through personalized development plan
  • Attractive discounts on our products and access to limited series offers that Your family and friend will love
  • Possibility to participate in volunteering initiatives during working hours

Apply now and upload you profile in English.

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IT Service Analyst

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Mars Inc.

Mars is a family-owned business with more than 130,000 associates globally, making diverse products and offering services for people and pets.

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