Our mission: To be Earth's most customer-centric company.
Amazon is seeking motivated and hardworking individuals to fill an IT Support Associate position at our IT Warehouse in Indonesia. This roles provides support for IT Offices throughout the Indonesia region, providing either asset replenishment or procedural support. The successful IT Support Associate will be responsible for utilizing his/her skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Warehouse while also acting as a representative of the IT department to internal customers.
The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
You are also expected to take initiatives in learning new technologies and pursue career development opportunities as presented in an effort to progress to higher level positions within the IT network. This position reports directly to the IT manager for the Warehouse.
Work within a team, coordinating activities and supporting multiple concurrent goals
Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
Assist with activities to triage and escalate any system or network outage to reduce downtime.
Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, printers and other end user devices. ITSAs are also responsible for small projects within the Warehouse as well as team members for larger scale projects directed by more senior technicians.
There may be occasional requirement to work on weekends, and holidays as adherence to timeliness of meeting customer’s requirement is key.
Associate in Computer Science or related field or experience equivalent.
2+ years of experience in help-desk or desk-side environment
Basic knowledge in Windows, Mac OS environments
Strong verbal skills proven ability to communicate with technical and non-technical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multi-tasking skills
Bachelor’s degree in Computer science or IT related field
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
Troubleshooting Printers, Windows & Mac laptops.
Replacing spare parts for laptops