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IT Support Eng II, Hardware Onboarding Team

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Responsibilities include, but are not limited to

  • Troubleshoot difficult IT problems without SOPs
  • Plan and coordinate CMs and CM templates.
  • Collaborate with internal teams or vendors to execute projects.
  • Lead continuous improvement efforts.
  • Audit the quality of work performed and provide constructive feedback when necessary.
  • Automate manual tasks; create/improve small tools that help make team operations more efficient.
  • Be the first point of escalation.
  • Participate in hiring, training and development of others.

BASIC QUALIFICATIONS

  • Bachelor’s degree in Computer science or IT related field.
  • 4+ years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • 4+ years of experience troubleshooting skills in a multi-user high availability environment
  • 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
  • 3+ years IT experience with client, server, and network service delivery

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Computer science or IT related field.
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience
  • Cisco CCNA or CCNP certification
  • Experience in Linux, Microsoft, and network systems administration
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • Excellent written and verbal communication skills
  • Ability to manage high priority projects
  • Ability to travel up to 10%

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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IT Support Eng II, Hardware Onboarding Team

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Amazon

Our mission: To be Earth's most customer-centric company.

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