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Senior Marketing Operations Manager

Shippo

TBD

Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.
At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.
Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.
Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors like D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List and Forbes’ Cloud 100 list of fast growing startups.
Shippo is looking for a Senior Marketing Operations Manager to join our growing Marketing team. As the primary owner of our marketing automation platform, you’ll work with our SVP of Marketing to manage and strategize for our marketing ops tech stack.

Responsibilities:

    • Implement and optimize campaign and demand gen workflows: validation rules, triggers, alerts, and automated responses.
    • Support measurement and campaign effectiveness including email and conversion metrics, A/B tests, generate campaign insights using closed-loop reporting between marketing automation and CRM, including website and landing page traffic.
    • Research, recommend and implement process and system enhancements to increase conversion and close rates, with the ultimate goal of driving revenue growth.
    • Project manage marketing operations initiatives, including identifying business requirements and needs with stakeholders.
    • Manage data hygiene and administration of our marketing automation platform.
    • Continual management and upkeep of marketing automation tools, including contact, list and workflow management.
    • Work with our analysts to continuously improve our lead scoring model.
    • Create and maintain detailed documentation.

Requirements:

    • You have 4+ years of experience in marketing operations or a related role.
    • You are an expert with marketing automation platforms (e.g. Hubspot, Marketo) and have admin experience with Salesforce (SFDC).
    • You successfully managed a MarTech stack which includes integrations SaaS tools (e.g. Clearbit, Drift, LiveStorm, SalesLoft, etc.) and have experience adding/removing tools.
    • Solid knowledge of Marketing technology measurement, attribution approaches and technologies like Drift, Google Analytics, A/B testing, Unbounce, and more
    • You are detailed orientated, and understand how one change might affect other processes downstream.
    • Strong verbal and written communication skills.
    • Ability to deliver clear, concise, and reliable reporting on all activities to key stakeholders.
    • Growth mindset with bold ideas and know-how attitude to get things done.
    • Bonus if you have experience using BI tools (we use Looker and Mode).
    • Bonus if you have experience at a startup in the e-commerce industry.
Benefits and Perks
Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
Flexible policy for PTO and work arrangement
Two 1-week company shutdowns to rest and recharge (summer and winter)
3 VTO days for ShippoCares volunteering events
$2,500 annual learning stipend for your personal and professional growth
Charity donation match up to $100
Fun team events outside of work hours – happy hours, “escape room” adventures, hikes, and more!

To apply for the job click here

Senior Marketing Operations Manager

To apply for the job click here

Contact us

Shippo

TBD

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