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IT Product Senior Analyst

Mars Inc.

Mars is a family-owned business with more than 130,000 associates globally, making diverse products and offering services for people and pets.

Being a Mars Associate is all about opportunity. The opportunity to do the kind of challenging, interesting work that shapes the world’s best-loved brands. To work with real purpose, supported by talented, friendly people from all sorts of different backgrounds. And to access the tools, training, and experience you need to have a positive impact on our business, on the planet, and, most importantly, on your own career. Being a Mars Associate is more than a job. It’s the opportunity to start your tomorrow, today.

Job Level:

Technical Leadership-T2

Job Description:

The IT Product Senior Analyst main areas of responsibilities:

  • Product management for Royal Canin EU region Order To Cash & Reporting Portfolio, including developments, enhancements, operational support services to our business stakeholders
  • Partner management, for development and operational service delivery
  • Participate in functional and technical projects/activities of Order To Cash & Reporting related applications specific to Royal Canin

What are we looking for?

  • IT Background
  • Good Order To Cash & Reporting business process understanding on FMCG (Fast Moving Consumer Goods) industry (preferred).
  • Good communication, especially in English and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.
  • Experience in business or IT team, in product or service team.
  • Additional experience and/or exposure to following technologies a plus: ITIL, PMI, Agile, DevOps, Scrum, PCI Compliance, Microsoft Server Infrastructure, SSL & TDE Protocols, Load Balancers, Firewalls, Credit Card Processors, Salesforce, Microsoft Dynamics NAV (ERP), Automated Deployment Tools

What will be your key responsibilities?

  • Product Management
    • Develop/improve Standard Operational and Service Delivery Procedures.
    • Support, Influence and contribute with leadership to define strategy for IT Solutions, in line with operational excellence strategies, transformational programs and business capabilities strategies
    • Coordinate resolution of major escalations
    • Work closely with global business community and functional / segment IT leads to address all their demand and requirements for IT products and solutions
    • Address all security related questions in the area of responsibility to be compliant with all internal guidance and external procedures (GDPR, CCPA, etc).
    • Drive Application lifecycle in the area of responsibility
    • Drive global communications related to product & service delivery management
    • Work with other teams globally (applications, platform, infrastructure), regionally and locally to ensure global coverage is provided and excellence shared.
    • Drive the finances monitoring of the team’s budgets for the Products In scope
  • Partner management
    • Manage relationships with vendors
    • Be accountable for the global team metrics, service levels & improvements
    • Define & drive global automation opportunities
    • Be escalation point in case of operational problems with vendor
    • Manage finance related questions (PO, Invoices, etc.), budget planning and compliance.
  • Participate in global functional and technical projects/activities
    • Assess the impact on products & applications from other projects
    • Coordinate & drive global activities related to operations or application lifecycle management (for example: patching, audit, decommissioning, data privacy, disaster recover..)
  • Improve the collaboration
    • Work with other teams to improve the application stability, processes and drive automation.
    • Collaborate with other teams on common problems
    • Provide SME (subject matter expertise) as required
    • Provide supportability advice and support to Development teams
    • Work on Service Introduction (take-on) activities for new countries or other big projects and activities.

What can you expect from Mars?

  • Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

#LI-HA1

To apply for the job click here

IT Product Senior Analyst

To apply for the job click here

Contact us

Mars Inc.

Mars is a family-owned business with more than 130,000 associates globally, making diverse products and offering services for people and pets.

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