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IT Support Associate

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary

Global IT values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate for complex problems. If you’re interested in helping us shape our journey and being part of the team, then please apply to find out more.

Amazon’s Global IT team is looking for best-in-class client-side support personnel. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.

The successful Technical Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

BASIC QUALIFICATIONS

  • 4+ years hands-on IT Support experience
  • 2+ years experience supporting Microsoft Windows 10
  • Experience supporting Macintosh OS 10.10 or later
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Proven ability to work successfully with limited supervision
  • May require lifting or carrying desktop computers up to 25 lbs
  • Some on call responsibilities are required
  • Some exposure with Linux or Unix

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Computer science or IT related field
  • Industry training/certification such as Microsoft MCSE, MCITP etc.
  • Experience with Bomgar or other remote support tools
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Experience with Data Cabling

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.Experience with Audio/Visual or video conferencing support

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IT Support Associate

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Amazon

Our mission: To be Earth's most customer-centric company.

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