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Sr Customer Delivery Architect, AWS Professional Services


Our mission: To be Earth's most customer-centric company.


Job summary
AWS Professional Services accelerates customer business outcomes by collaborating with customers through work streams to use AWS Services and transform the way they operate or to allow them to expand their business offerings. You will be on teams that are on the front line of helping customers succeed using AWS technologies. You will propose, architect, and implement transformational cloud-based solutions for customers; making customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives teams to explore new frontiers in leveraging AWS for customers.

The Sr. Customer Delivery Architect (CDA) is a growth role within AWS Professional Services. This is a role where you will follow a qualify-deliver model supporting AWS’ most strategic customers.

If you combine technical and business acumen, relentlessly focus on business problems and opportunities, and create clarity and focus out of ambiguity, then apply for this position today. It is also important to have a proven track record of developing trust-based relationships with colleagues and/or customers and of delivering IT enabled outcomes across a variety of complex environments and organizations.

Expectation is that you will focus on sales-related activities 25% of the time and on program and project oversight 60% of the time.

As this is a customer facing role, you will be required to travel to client locations to deliver professional services when needed. Travel requirements, on average, will be less than 25%.

Do you have what it takes to bring yourself, your customers, and your team to the next level?

Key job responsibilities
The CDA partners with AWS Strategic Customer account teams, professional services sales colleagues and AWS offering teams to dive deep with customers and collaborate to develop and close dial-moving proposals, and engages with delivery teams to ensure customer outcomes are met.

You will be in a hybrid role of pre-sales and hands-on delivery assurance. During the sales process, you will primarily be responsible for understanding desired customer business outcomes and defining a high-level solution (which could include a bespoke combination of AWS services and/or pre-existing AWS offerings) and estimating the overall implementation effort.

During the delivery phase, you will be responsible for providing oversight to ensure that the development team is delivering the solution as envisioned and engaging as needed to address technical issues and/or proposed scope alterations.

About the team
Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:
Our team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organizationleaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. As such, this is a customer facing role in a hybrid delivery model. Project engagements include remote delivery methods and onsite engagement that will include travel to customer locations as needed.

Mentorship & Career Growth:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.


• At least 5 years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing role
• Technology-enabled innovation experience across a variety of industries and/or companies
• At least 2 years of digital or cloud transformation experience


• Ability to build trust-based relationships with colleagues and/or customers
• Demonstrated ability to develop technical solutions from business requirements
• Success within a large organization
• Prior experience in any of the following industries:
o Financial Services
o High Tech
o Independent Software Vendors (ISVs)
• Cloud migration or modernization experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Sr Customer Delivery Architect, AWS Professional Services

To apply for the job click here

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Our mission: To be Earth's most customer-centric company.

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