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IT Specialist

Boston Consulting Group

BCG is a global consultancy with 35+ North America offices that partners with business leaders and society to solve industry-defining challenges.

WHAT YOU’LL DO
The primary responsibility will be to assist the Information Technology department with all aspects of technology as it it relates to Case Team Support and BCG priorities (local/regional). This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.

YOU’RE GOOD AT

Provide a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, Smartphones, phone and voice mail systems, both in and outside the office.
Document and update technology related instructions/procedures/knowledge articles as required.
Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources.
Maintain problem call history by recording calls in CA help desk tracking database; analyze call data to proactively identify improvement opportunities.
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG.
Communicate frequently with end users as well as with local, regional, and global support teams.
Maintain configurations of all laptops according to established BCG requirements.
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management.
Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at the client site.
Understand and effectively discuss services and software provided by IT Service.
Work with Project Leaders to provide technical (hardware, software, connectivity) solutions at the client site according to established standards. Regular Case Team visits will be required.
Gather feedback and evaluate impact of IT Service offerings.
Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops.
Support a variety of operating systems and applications.
Hardware and software asset tracking and inventory management.
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors.
Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.

Focuses on excellent customer service and needs of the entire BCG user community
Strong communication skills
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and technical staff
Able to work independently, exercising sound judgment and initiative
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all BCG information as personal and confidential
Focuses on continuous learning to further IT knowledge and career development
Ability to work independently as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established procedures/standards
Excellent oral and written English, clear communication

YOU BRING (EXPERIENCE & QUALIFICATIONS)
Education/Experience

Post-secondary education in Technology or equivalent experience
Minimum of 2 years experience in similar role
Experience in effectively communicating and presenting technical concepts to management, peer group and staff
Experience in working with teams
Knowledge

Experience troubleshooting Windows OS, Office Suite, VPN/network connectivity
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources
Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Lifting/moving equipment is required
Some travel will be required

YOU’LL WORK WITH
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
ADDITIONAL INFORMATION

Shared office space
Position requires cell phone to be worn at all times during individual working hours

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IT Specialist

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Contact us

Boston Consulting Group

BCG is a global consultancy with 35+ North America offices that partners with business leaders and society to solve industry-defining challenges.

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