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Desktop Support Intern

Giant Eagle

Giant Eagle is more than just a supermarket. After more than 80 years in the business, we still see ourselves as the local neighborhood grocery store.

  • Duties and Responsibilities
    • Preserve and grow your knowledge of Microsoft O365, Windows Operating Systems, Active Directory, Networking and much more.
    • Learn and execute incident management processes by serving in the Client Technologies Incident Queue.
    • Execute virtual and customer facing technical support.
    • Image and perform quality assurance on newly configured pcs.
    • Apply troubleshooting, investigation, and diagnostic best practices.
    • Create, edit, and clean-up internal knowledge base documentation to ensure that end-users and Level 1 Analysts have current desktop documentation.
    • Analyze reporting data to identify trends, then present analysis and at least (1) desktop support process improvement for implementation.
    • Complete an industry related internship project (to be assigned by your direct leader) to be presented to IT leaders at the end of your experience.
    • Other duties as assigned
    Required Qualifications
    • Entry into a qualified undergraduate or graduate degree. Qualified degrees are as follows:
    o B.S. Computer Science
    o B.S. Information Systems
    o B.S. Information Technology
    • General computer literacy
    • Microsoft Office Suite product experience (Excel, Word, etc.)
    • Introductory knowledge / interest in PC Repair/Desktop Support
    • Excellent communication skills (written & verbal)
    • Excellent interpersonal skills and ability to create partnerships
    • Excellent process & analytical skills

To apply for the job click here

Desktop Support Intern

To apply for the job click here

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Giant Eagle

Giant Eagle is more than just a supermarket. After more than 80 years in the business, we still see ourselves as the local neighborhood grocery store.

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