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IT Vendor Manager – Bank



Digital Prod Mgmt
Manages all tasks and initiatives associated with digital transformation projects and processes.

Key Responsibilities and Duties

  • Monitoring and reviewing the processes and procedures of organizational digital transformation projects, such as digital marketing, IoT projects, Blockchain projects; providing technical guidance as needed.
  • Leading the design, development and implementation of digital infrastructure and applications based on digital capability evaluation results.
  • Managing a team with diverse background to drive organizational digital transformation initiatives, and developing a comprehensive understanding of digital transformation.
  • Communicating the impact and importance of digital transformation with all stakeholders to ensure delivery of digital transformation projects.


  • 3 Years Required; 5 Years Preferred
  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level

TIAA Bank has an immediate opening for an IT Vendor Manager. This role will serve as a single point of contact for designated vendor(s). This role develops and manages relationships with key account leaders to understand their business, platforms, risks, and opportunities. The individual in this role, will need to own and understand contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed products, services and solutions.

The role will require definition and enforcement of applicable technical policies and processes associated with vendor management functions, including collaboration with business units and stakeholders who may be responsible for adherence to or execution for policy and process.


  • Manage technical vendor relationships as the key point of contact between specified IT vendors and the bank
  • Serve as a point of escalation for IT vendor technical issues and disputes and drive those issues to resolution
  • Manage delivery of performance feedback to vendor organizations and oversee action plans and corrective measures which may arise from the performance management process
  • Monitor delivery reliability, quality and accuracy of estimates and invoices
  • Identify and manage risk for IT vendors/partners
  • Partner with sourcing and IT vendor management departments to establish and maintain technical aspects of vendor agreements
  • Research and establish relationships with new vendors when required
  • Organize and track all documentation between the bank and IT vendors
  • Keep IT vendors informed on developments within the bank or changes in market conditions that may affect demand for IT vendors’ products or services.
  • Review current vendors and analyze if they meet the current organization’s needs
  • Provide assistance to sourcing, IT vendor, and/or procurement teams to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables, etc.)
  • Partner with line of business leaders and applicable stakeholders to understand their current business operations and translate into IT vendor scope
  • Conducts process improvement and continuous improvement analyses to identify potential areas for upgrades that would be ideal for business goals
  • Utilize metrics to help measure technical team effectiveness, inclusive of own team
  • Represent the voice of the customer and technology



  • Minimum of three (3) years of recent experience working with IT vendors and building relationships within a financial services environment in a similar-like role;
  • Minimum of three (3) years of demonstrated understanding of the vendor lifecycle management approach (i.e. sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements;
  • Minimum of three (3) years’ experience with contract management and negotiation
  • Minimum of three (3) years’ of working in an Information Technology role; familiar with IT products and services; ability to translate IT terminology to non-technical staff member;
  • Two (2) years’ experience working with commercial terminology such as warranties, intellectual property, indemnification within IT agreement;
  • Minimum of three (3) years of customer services experience that built high levels of customer satisfaction for internal and external clients.


  • Bachelor’s degree
  • Ability to perform analyses;
  • Proficient with MS Office Suite (i.e. Word, Outlook, Excel, PowerPoint)
  • Strong customer service skills that build high levels of customer satisfaction for both internal and external clients
  • Working knowledge of contract management and negotiation
  • Ability to communicate to technical and non-technical audiences of various levels in the organization
  • Demonstrated record of working effectively in a fast-paced, high-volume, and collaborative environment

Potential Salary: $109,800.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 


Company Overview

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country. 

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.

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IT Vendor Manager – Bank

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