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IT Knowledge, Reporting & Tools Manager I

Paychex

Paychex provides online HR, payroll, benefits, and insurance solutions to companies of all sizes.

Overview

Manages a team whose primary goal is to provide reporting and tool support for the Enterprise Support organization. Interfaces with PD&IT partners, provides analysis and recommendations for better utilization of our reporting and tool suite to meet internal needs for continuous process improvement to exceed or meet stated requirements.
Responsibilities

  • Provides oversight and assistance to the Enterprise Support Reporting and Tools team for building and maintaining custom reports and changes to tool sets utilized within the organization. Develops and maintains a strong working knowledge of 3rd party vendors and internal Paychex reporting products to support the team. Assists in removing roadblocks that the Reporting and Tools team are unable to solve by themselves to ensure a timely solution that meets the commitments to the organization.
  • Maintains awareness of the Enterprise Support organizations priorities, objectives and service drivers to determine best solution and delivery within expected timeline.
  • Consults in the development of system designs as they relate to collaboration tools for the purpose of enhancing customer experience and providing tools to increase efficiencies enterprise-wide.
  • Drives the efficiency and effectiveness of the Reporting and Tools team in order to assure continual achievement of blue chip goals.
  • Creates and presents business proposals for new reporting or tool solutions or upgrades to current reports or tools for use in the Enterprise Support organization and other teams within Paychex as applicable.
  • Partners with the PD&IT development teams to ensure that the Enterprise Support reporting and tool set is kept up to current standards.
  • Finds, attracts and develops staff in order to meet and exceed organizational goals.
  • Identifies training requirements of the reporting and tools staff and ensures that proper training is provided to meet the requirements.
  • Qualifications

    • Bachelor’s Degree in Technology related discipline – Required
    • 7 years of experience in Information technology.
    • 3 years of experience in Knowledge management; Service Now; Unified Communications.
    • 5 years of experience in Supervisory.
    • Strong verbal communication and listening skills.
    • Excellent collaboration and team building skills.
    • Demonstrates analytical skills.
    • Effective leadership skills.
    • ITIL Foundations – Required
    • KCS Certified – Preferred

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    IT Knowledge, Reporting & Tools Manager I

    To apply for the job click here

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    Paychex

    Paychex provides online HR, payroll, benefits, and insurance solutions to companies of all sizes.

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