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Account Handler

    The Ardonagh Group

    The role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

    Key Responsibilities

    Ensure the smooth running of assigned portfolio on a day to day basis

    Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels

    Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources

    Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate

    Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries

    Prepare template client reports as request by Account Executive

    Resolve any identified discrepancies in provider documentation before sending to clients

    Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing

    Maintain client records and data in line with Towergate systems and protocols

    Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.

    Essential Criteria – must be clearly demonstrated on CV

    Background in Insurance – Either at an Insurer or Broker

    Background in Customer Service/Sales

    Also Essential

    Excellent communication and interpersonal skills

    Proactive attitude, with the ability to use initiative

    Excellent organisational skills

    The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail

    Effective teamworking skills

    Influencing and negotiation skills

    Oral and written communication skills

    Commercial awareness

    Willingness to learn

    Resilience, to enable you to deal with problems and constructive criticism

    Please apply online – no agencies


    Expected salary:

    Job date: Fri, 09 Sep 2022 04:05:28 GMT

    Account Handler

    To apply for the job click here

    Account Handler

    To apply for the job click here

    Contact us

    The Ardonagh Group

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