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Customer Accounts Advisor

    Aaron's

    A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

    Success Profile

    What makes a successful Customer Account Advisor at Aaron’s? Check out the top traits we’re looking for and see if you have the right mix.

    • Adaptable
    • Strong Initiative
    • Customer Oriented
    • Problem-Solver
    • Team Player
    • Quick-Thinker

    Benefits

    As a Customer Account Advisor at Aaron’s, you will have access to a comprehensive benefits package that includes:

    Compensation

    Incentive Programs • 401(k) Plan • Life Insurance • Disability Benefits • Associate Purchase Discounts

    Personal Development

    Ongoing training and development

    Time Off

    Paid time off includes vacation days, sick days and holidays

    Healthcare

    Medical, dental & vision insurance

    *Benefits vary based on Full- and Part-Time employment status

    Customer Accounts Advisor

    Job ID 36208 Date posted 09/12/2022 We are Aaron’s – an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

    Average Annual Total Compensation $29,749**

    This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.Â

    Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.Â

    Skills for Success

    Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.Â

    The Work

    • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
    • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phoneÂ
    • Sell customers on the benefits of timely lease agreement renewal paymentsÂ
    • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goalsÂ
    • Assist with merchandise returns and guest deliveries as directed by managementÂ
    • Clean and certify merchandise in the Quality Assurance Center for all items personally returnedÂ
    • Complete and maintain weekly vehicle maintenance sheet and route sheets dailyÂ
    • Load, secure and protect product in company vehicleÂ
    • Safely operate company vehicleÂ
    • Assist the Sales Team as needed
    • Any reasonable duties requested by managementÂ

    Requirements

    • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.Â
    • Must meet DOT requirements to obtain certification in required states (United States)
    • Ability to work schedule of hours varying from 8 am to 9 pm
    • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
    • Two years of retail/customer service experience preferred
    • High School diploma or equivalent preferred
    • Excellent interpersonal and communication skills
    • High energy with the ability to effectively perform all functions of the store and multitasking effectively
    • Proper telephone etiquette
    • Uphold the Aaron’s Brand and protect company assets
    • Maintain a professional appearance
    • Proficient computer skills

    Aaron’s Total Rewards

    Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

    • Sundays off
    • Employee assistance program
    • Employee purchase program with exclusive discounts
    • Physical and financial well-being programs
    • Tuition reimbursement
    • Employee Business Resource Groups
    • 401(k) plan with contribution matching
    • Paid time off, including vacation days, sick days, and holidays
    • Life and disability insurance
    • Medical, dental and vision insurance
    • Paid paternal leave
    • Stock purchase plans
    • Pay on Demand

    **Benefits vary based on full- and part-time employment status.

    About Aaron’s

    At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

    Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

    Aaron’s is an Equal Opportunity Employer #LI-Onsite

    Expected salary: $29749 per year USD

    Job date: Wed, 14 Sep 2022 04:36:39 GMT

    Customer Accounts Advisor

    To apply for the job click here

    Customer Accounts Advisor

    To apply for the job click here

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    Aaron's

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